£10 – £20

Independents and Self Employed Group: World Class Excellence Service

Event Information

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Location

Becketts Farm Conference Centre

Wythall

Birmingham

B47 6AJ

United Kingdom

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Event description

Description

Finding your T-Spot

In a world of digitised interactions connecting on a human level is more valuable than ever – being competent and doing a really good job is simply not enough

During this interactive workshop you will be introduced to the T-Spot model and will learn:

• a practical understanding of what world class client engagement is
• to increase your self-awareness and self confidence
• how to avoid the credibility thief
• how to actively develop and maintain your visibility and increase your credibility
• how to find your T-Spot

Our speaker:
Donna Whitbrook has held senior positions in Banking and Finance and Board positions in the Public and Third Sectors, her key strengths being turnaround of underperformance, service delivery and relationship management. She passionately believes that being a brand ambassador for the business you are working within and engaging with others confidently in order to build successful professional relationships, is the key to outstanding performance and world class service.

Event timing

Delegates should arrive at 09:30 for coffee and networking. The event will run from 10:00 to 12:30, when a sandwich lunch will be provided.

Professional photography and video production may be taking place at the event, and these images may be used on future promotional materials for CIPD. Please note that by attending the event, you are giving your consent for your image to be used on any CIPD promotional materials.

FAQs

What are the car parking arrangements?

Car parking is available at Becketts Farm

What is the refund policy?

Bookings can be cancelled up until Friday 3 November, after that the delegate fee is non-refundable

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Date and Time

Location

Becketts Farm Conference Centre

Wythall

Birmingham

B47 6AJ

United Kingdom

View Map

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