£27.54

Influencing and Managing Difficult People

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£27.54

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Influencing and Managing Difficult People

About this Event

There is no way of avoiding difficult people! Dealing with them can sap your energy and stops you from performing at your best. Everyone has the ability to be difficult at certain times in their life. Maybe you are difficult but think it is the fault of others. Influencing and managing difficult behaviour can be perplexing because in most situations, no matter what you do, the problem doesn’t seem to improve or go away; more often than not, the situation becomes worst.

The need to understand how to influence and manage difficult people becomes an imperative, especially in the workplace. There are useful ways of dealing with a difficult people and taking the correct steps to avoid conflict. This webinar will:

help you to influence and manage difficult people and situations you encounter; and deal with criticisms, especially in the workplace

provide you with an insightful and practical guide on how to understand the impact of your behaviour

provide you with tips and techniques to enable you to develop the confidence to be proactive and not reactive when challenged by people and circumstances

help you to understand the difference between a difficult person and someone with difficult behaviour.

If you have any questions about this event please email

fdalearn@fda.org.uk

Booking policy: Please book early as events do sell out and we can only admit you if you have booked and pre-paid. If you wish to have your email address removed from Eventbrite after the event, please contact fdalearn@fda.org.uk

From 1 January - Service fees: Eventbrite charges service fees and payment processing fees. Those paying via invoice to FDA Learn/Keyskills will be charged £10 administration fee. Please consider your options for payment as this will be effective as from 1 January 2018.

Refund and cancellation policy: Contact fdalearn@fda.org.uk for any queries regarding refunds and cancellations.

In order for you or your funder to receive a full refund, cancellations must be received at least ten working days before the event (a credit towards another event will not be given). Please note for cancellations received after the ten days window will not be eligible for a refund (a second chance to claim a free course will not be given for new members). Refunds will not be available for the registrants who choose not to attend an event, however FDA / Keystone members who do attend will receive a full refund. Should we need to cancel an event, we will contact you as soon as possible and will refund 100% of the fee you have paid.

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Date and Time

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Online Event

Refund Policy

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Eventbrite's fee is nonrefundable.

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