Actions and Detail Panel
Inquiring into Trust - session 2 (newcomers welcome)
Thu 30 March 2017, 10:00 – 13:00 BST
Many people across Scotland are working to transform communities, public services and enterprises. Time and again, we say that building/enabling trust - between citizens and government (local and national); between managers and workers; between sectors and 'silos' of all kinds - is at the heart of this work. Often it’s easier said than done.
This is the second session of a series hosted by Nick Wilding (Scottish Government Ingage Team). The first - part of a 'Firestarter Festival' introduced the topic and also the approach we are taking in these sessions - called 'Action Inquiry (AI)':
"Action Inquiry (AI) offers a way to narrow the gap between what we say and what we do. It involves practical action experiments - and the personal and group learning these provoke.
It starts with people finding a gnawing question –something we can’t somehow let rest; something that seems to demand our attention, doesn’t let us go, maybe comes from left field or strong feelings of frustration or anger or maybe even excitement.
The question can be quite personal (‘how can I have better conversations that build trust?’). Or it might be at the level of a team (‘how can we do team meetings better so we come out with more rather than less trust in each other’?). Or it might be much bigger - ‘how can we redesign the health system/democracy/local authorities to put trust at their heart?’.
The point about action inquiry is that, once we have a question, we do something about it: trying things out, and seeing whether they make things better. But there’s an important step before rushing out to try.
This is crucial: the next step is about slowing down. This is where action inquiry tools can really add value – prompting us to be aware of how our existing ways of seeing things, listening, and knowing might actually be getting in the way."