This two day skills based course is aimed at equipping individuals to manage low level conflict in the workplace using mediation skills and provide an understanding of the process. Issues addressed will range from disturbances instigated by dissatisfied employees following merger or redundancy to active grievances.
Attendance on this course is conditional upon attendance at the Mediation at Work Course and can lead to mediator training subject to desire and competence. The course has been targeted at ensuring that individuals are equipped with appropriate resolution skills and processes for resolving workplace conflict and have a good understanding of where and how to refer to a more formal resolution process.
This course lasts for two days and the content is as follows:
o Understanding and observing dynamics of workplace conflict and the resolver’s part
o Processes and boundaries required in workplace resolution
o The role of the mediator or facilitator in resolving the conflict
o Legal and procedural considerations
o Challenges and Opportunities for personal development
Managers, Lawyers, HR professionals and consultants specialising in change or dealing with ongoing inter-staff or team challenges
When & Where
The Conflict Resolution Centre
Specialist Providers of Mediation and Conflict Resolution Training, Mediation and Early Conflict Resolution Systems and Solutions