£940.72

Internal Consultancy Skills (3 day course)

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Location

4 Fitzroy Pl

4 Fitzroy Place

Glasgow

G3

United Kingdom

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Event description

Description

A 3 day programme for service department professionals

21/22 September with a one day follow up 16th November

The Programme's core principles are:

  • Your right to be in the room

  • Balancing technical expertise with relationship

  • Building a practical 7 step consulting process

Who this course is for

This programme is for HR, OD, IT, Finance, Legal and other service department professionals who need to work collaboratively with others to problem solve, transfer knowledge and increase capacity and productivity; in other words, as internal consultants.

The underpinning principles of the programme are:

  • The critical importance of helping internal consultants examine and address their mindset and role clarity. We use the phrases 'the right to be in the room' and 'critical friend' and we discuss how to operate from this basis throughout the programme.

  • High performing service department professionals have both technical expertise and also the softer skills of influencing and building relationships. The ability to bring the macro level commercial and technical issues to life for their 'clients' and to facilitate effective decision making requires the ability to listen, interpret, negotiate and challenge.

Programme Content

The programme is very practical and highly participative with considerable use of case studies, exercises, role-plays and discussions. These are tailored to suit the groups' needs and situation. It is structured in such a way that it provides you with a toolkit that can be used as soon as you are back in the workplace.

The programme examines the capabilities, procedures and processes that are needed to become an effective Internal Consultant. It is based around the 7 stages of the consultancy process from being clear on roles, establishing a contract with the client, information gathering, diagnosis, feedback, implementation and follow through to check that outcomes have been achieved. Throughout the programme the key skills and techniques needed to implement these 7 stages effectively are covered e.g. recognising and overcoming resistance, problem solving, building relationships and influencing without authority.

Programme Duration

The programme is run as a 2 day Part 1 and approximately 6 weeks later, a 1 day Part 2. The time between the two parts allows for practice and then a review and consolidation of learning on the follow up day.

Programme Objectives

  • Explore how to conduct yourself as an internal consultant or business partner to build relationships and achieve results

  • Learn easy to follow, practical tools and a 7 step internal consultancy process for collaborative problem solving

  • Learn how to create a meaningful and helpful internal consulting contract

  • How to conduct conversations for effective data collection, feedback and getting to action

  • How to use a variety of questioning styles

  • Learn skills to build rapport and handle challenging people and situations

  • Practice techniques to influence and persuade without authority

  • Identify and practice approaches to overcome resistance

  • Examine the approaches and skills to consult with and facilitate groups

Benefits in attending this programme

You will gain:

  • Strengthened relationships with colleagues and internal clients which enable greater participation

  • Increased confidence in yourself and where you add value in your role

Your organisation will gain:

  • Improved productivity of project teams and meetings and better, more collaborative decision making

  • Greater capability for solving issues at their root cause and finding effective lasting solutions

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Date and Time

Location

4 Fitzroy Pl

4 Fitzroy Place

Glasgow

G3

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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