International Conference on Access to Justice and Legal Services

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UCL Faculty of Laws - Graduate Wing

1-2 Endsleigh Street



United Kingdom

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UCL Centre for Empirical Legal Studies, in conjunction with the UCL Centre for Ethics and Law, and the UCL Centre for Access to Justice is hosting the first biennial

International Conference on
Access to Justice and Legal Services

Thursday 19 June & Friday 20 June 2014
at the UCL Faculty of Laws

The conference will provide a UK centred focus on the rapidly changing legal aid and public facing (principally social welfare) legal services market, to allow for knowledge exchange between stakeholders in the funding, availability and delivery of public legal services. In England and Wales, legal services and legal aid are in the midst of a period of unprecedented change, following the Legal Services Act 2007 and Legal Aid, Sentencing and Punishment of Offenders Act 2012.

The conference will bring together researchers, policy makers and legal services professionals from across the world to share new findings, ideas and innovations in the access to justice sphere.

To facilitate and encourage open discussion numbers at this event numbers will be limited to 120 delegates.

The conference will open each day with registration from 9am with the first session beginning at 9.30am. The final session of the day will end at 17:30.

The conference fee includes attendance at the conference, as well as full refreshments including lunch, and any conference materials. There is an optional conference dinner held on the 19 June 2014.

(as at 17/03/14)

THURSDAY 19 JUNE 2014 08:00 Registration 08:30 Welcome from Professor Dame Hazel Genn DBE QC, Dean of the Faculty of Laws, UCL 08:35 SESSION 1 - PLENARY
Legal Needs - An International Perspective

Chair: Hazel Genn, UCL

Rebecca L. Sandefur, University of Illinois at Urbana-Champaign and American Bar Association
The Community Needs and Services Study: First Findings from a New US Study of Public Experience with Civil Justice Situations.

Marijke ter Voert and Carolien Klein Haarhuis, Ministry of Security and Justice, WODC, Netherlands
The results of three Paths to Justice studies in the Netherlands.

Pascoe Pleasence and Nigel J. Balmer, University College London,
Paths to Justice: A Past, Present and Future? 10:05 Break 10:30 SESSION 2 - PARALLEL SESSIONS

Research and Policy

Chair: Mary Anne Noone, La Trobe University

Ab Currie, Canadian Forum on Civil Justice
The Legal Capability of Canadians

Trevor Farrow, York University, Toronto
A New Access to Justice Agenda in Canada

Maurice Sunkin, University of Essex, and Varda Bondy, De Montfort University,
The challenges and opportunities presented by empirical research: a case study based on research concerning judicial review in England and Wales

Family Matters

Chair: Richard Moorhead, UCL

Mavis Maclean, Oxford University
Access to justice and access to law: the changing roles of lawyers, lawyer mediators and non lawyer mediators in family matters.

Alison Pollary, Ministry of Justice, Rosie McLeod, TNS-BMRB, and Ben Toombs, TNS-BMRB
Mediation Information and Assessment Meetings (MIAMs) and mediation in private family law disputes: Qualitative research findings.

Forest (Woody) Mosten, University of California Los Angeles, Sir Geoffrey Bindman, University College London
The Lawyer as Collaborative, Unbundled, and Preventive Peacemaker

Efficiency and Quality

Chair: Fred Zemens, Osgoode Hall Law School

Rebeccah Szyndler, Ipsos MORI
Action Research to Explore the Implementation and Early Impacts of the Revised PLO: How Research Informs Policy

Antti Rissanen, National Research Institute of Legal Policy, Finland
Legal aid in the welfare state: Balancing between access to justice and cost control

Avrom Sherr, Institute of Advanced Legal Studies
Quality in Advice Services - Paying the Piper

Clients and Efficiency

Chair: Alan Paterson, Strathclyde University

Suzie Forell, Law and Justice Foundation of New South Wales
Cliff-top politics: fence or ambulance?

Grainne McKeever, University of Ulster
Modelling participation for court users

Bevan Warner, Legal Aid Victoria
Maximising value through strategic advocacy 14:20 Break 14:40 SESSION 4 - PARALLEL SESSIONS PARALLEL SESSION 4A
Legal Profession and Professionalism

Chair: Richard Moorhead, UCL

Michael Holdsworth and Hywel Thomas, University of Birmingham
Character and Values in the Legal Profession

Idil Elveris, Istanbul Bilgi University
Ethics in the midst of a crisis?

Lisa Webley, University of Westminster
Legal Professional Deregulation, New Entrants and Legal Ethics in England and Wales PARALLEL SESSION 4B
Litigants in Person

Chair: Bonnie Hough, California Administrative Office of the Courts

Tatiana Tkacukova, Aston University,
Communication needs of litigants in person.

Lisa Whitehouse, University of Hull, and Susan Bright, Oxford University,
The Impact of Legal Aid Reforms on the Provision of Advice & Representation in Housing Possession Cases. PARALLEL SESSION 4C

Chair: Suzie Forell, Law and Justice Foundation of New South Wales

Alison Kite, University of Bristol
“It’s just like going to see your doctor”: the accessibility of Citizens Advice services in a GP setting

James Kenrick and Pascoe Pleasence
Youth Access, The Legal Problems and Mental Health Needs of Youth Advice Service Users: The Case for Advice.

Yu-Shan Chang, University College London
The Mechanisms and Rationale for Integrated Publicly Funded Legal Services: A Comparative Study of England and Wales, Australia and Taiwan 16:10 Break 16:30 SESSION 5 - PLENARY
New Perspectives

Chairs: Forest (Woody) Mosten, UCLA, and Sir Geoffrey Bindman, UCL

Helen Carra and Ed Kirton-Darling, University of Kent, and Caroline Hunter, University of York
Think of it like a pizza: the promise and pitfalls of telephone advice

Alyx Mark, The George Washington University
Beyond Remedy: Does Civil Legal Assistance Matter for Democratic Governance?

Tim Livesley, The Solicitors Regulation Authority
Understanding the impact of interventions on clients 18:00 CONFERENCE DAY ONE ENDS FRIDAY 20 JUNE 2014 08:00 Registration 08:20 SESSION 6 - PLENARY
Lawyers and Markets

Chair: Herbert M. Kritzer, University of Minnesota

Judith Resnik, Yale University,
Access to What? Private Process, Lawyers, and Democracy

Maurits Barendrecht, Tilburg University
Comparing Legal Aid Systems.

John Flood, University of Westminster
The failure of the new legal services market

Robert Cross, Legal Services Board
Balancing entry and ethics: challenges ahead

Philip Drake and Stuart Toddington, University of Huddrsfield
Refashioning our ideas about lawyer and client collaboration. 10:00 Break 10:30 SESSION 7 - PARALLEL SESSIONS PARALLEL SESSION 7A
Legal Aid

Chair: Mark Benton, Legal Services Society of British Columbia

Olaf Halvorsen Ronning, University of Oslo
Procedural safeguards for legal aid applications.

Marie Burton, London School of Economics
Place and the development of social welfare legal aid.

Jon T. Johnsen, University of Oslo
What happened to Norway’s new scheme for short legal advice?

Deborah James and Alice Forbess, London School of Economics
Acts of Assistance: Post-LASPO Innovation and Continuity in the Work of Non-Profit Legal Advisers. PARALLEL SESSION 7B
Clinical Legal Education

Chair: Jacqueline Kinghan, UCL

Jeanne Charn, Harvard University
Developing a Model Service Protocol in a Law School Bankruptcy Clinic

Ana Matanzo Vicens, University of Puerto Rico
The Role of Legal Education in Addressing Problems of Access to Justice.

Tony Wragg, University of Derby
The impact of loss of legal aid in the charity sector

Legal Consciousness and Understanding the Law

Chair: Nigel Balmer, UCL

Les Jacobs, York University, Toronto
Title to be Confirmed

Adam Sales and Morag McDermont, University of Bristol
Justice in Employment Disputes? Early results from a study of the role of Citizens Advice

12:00 Lunch 12:50 SESSION 8 - PLENARY
Alternative Dispute Resolution 1

Chair: Mavis Maclean, Oxford University

Andrew Agapiou, Strathclyde University
The factors that influence mediation referral practices and barriers to its adoption: A survey of construction lawyers in England & Wales.

Mary Anne Noone, La Trobe University
Insights from Australian mediators about mediation and access to justice.

Naomi Creuzfelt, University of Oxford
Public trust in dispute resolution outside of courts: (empirical) legitimacy of ombudsmen in the UK, different meanings in different settings? 14:20 Break 14:40 SESSION 9 - PARALLEL SESSIONS PARALLEL SESSION 9A
Alternative Dispute Resolution 2

Chair: Andrew Agapiou, Strathclyde University

Bonnie Hough, California Administrative Office of the Courts
Mediating With Self Represented Litigants

Bryan Clark, Strathclyde University
Access to justice and mediation

Stephen Anderson, Anderson Family Matters
Online Services - Emancipation for those who cannot access face-to-face services

Looking to the Future

Chair: Rebecca L. Sandefur, University of Illinois at Urbana-Champaign and ABA

Roger Smith, London South Bank University, and Alan Paterson, Strathclyde University
Face to Face Legal Services and Their Alternatives: Global Lessons from the Digital Revolution

Catrina Denvir and Nigel J. Balmer, University College London
What’s the Net Worth? Young People, Civil Justice and the Internet

Olubukola Olugasa, Babock University Nigeria
Access to Justice; Is there a contest between Legal Skills and Legal Technology?

In Police Custody

Chair: Michael Zander, London School of Economics

Ed Cape, University of the West of England, and Jacqueline Hodgson, University of Warwick,
The right of access to a lawyer at the police station: Making the EU Directives work in practice

Vicky Kemp, University of Nottingham
Title to be Confirmed

Layla Skinns, University of Sheffield
Police custody delivery in the 21st century: Is it ‘good’ enough? 16:10 Break 16:30 SESSION 10 - PLENARY
Indigenous and Isolated Clients

Chair: Pascoe Pleasance, UCL

Kim Economides, Flinders University, and Eliane Junqueira
Justice in the Amazonian Rainforest and the Australian Outback: Freedom from the Tyranny of Isolation.

Leslie Ferraz, Pontifícia Universidade Católica do Rio de Janeiro
Democratization of access to Justice and effectiveness of rights: Itinerant Justice in Brazil

Martin Gramatikov, Sam Muller and Roger El Khoury, Hague Institute for the Internationalisation of Law Access to Justice is an (Almost) Falling Stone

18:00 CONFERENCE ENDS 19:30 Conference dinner (by ticket only)

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UCL Faculty of Laws - Graduate Wing

1-2 Endsleigh Street



United Kingdom

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