£90 – £108

Interpersonal Excellence

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Location

Business Central Darlington

2 Union Square

Central Park

Darlington

DL1 1HL

United Kingdom

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Event description

Description

This 1 day workshop is about having the confidence to deal with difficult scenarios. Delegates will prepare for and discuss dealing with a range of scenarios.

Delegates gain by:

  • Deal with strong or aggressive people.
  • Give you confidence and a structure to enable you to give feedback to others.
  • Strengthen your tool kit to handle difficult people.
  • It gives you greater confidence in dealing with others.
  • Say 'no'
  • Disagree without conflict

Learning outcomes:

  • Understood the differences between assertive, aggressive and passive behaviours.
  • Learnt tips and techniques to deal with difficult scenarios.
  • Practiced handling difficult people with more confidence.
  • Learn giving and receiving feedback skills.
  • Practice techniques to successfully give feedback.
We cover - Assertiveness tips and techniques, difficult team members strategies, handling conflict, tips for giving and receiving feedback, feedback planner.

Lunch provided

Here's a video explaining more https://youtu.be/JljYsjpDbDA

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Date and Time

Location

Business Central Darlington

2 Union Square

Central Park

Darlington

DL1 1HL

United Kingdom

View Map

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