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Intertech @ Simply Business - Rethinking the 'Call Centre' for the 21st Cen...

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Simply Business

6th Floor

99 Gresham Street

London

EC2V 7NG

United Kingdom

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Innovation happens everywhere. When should a company outsource vs just build the solution in house? Intertech are proud to announce our next event with Simply Business who recently came up against this very challenge in their customer service space.

We will be hearing from the Engineering and Data department at Simply Business to talk about how and why they avoided third party solutions to build their very own data sourced call centre system on their journey from ambitious start up to half-billion dollar company.

We'll be hearing from the following incredible speakers on the night, looking at three key parts of the Simply Business call centre:

  • Alex Hancock - Head of Customer Analytics
  • Merve Taner - Senior Engineer
  • James O’Hare - Data Solutions Engineer


Simply Business recognise the importance of having an inclusive and diverse workforce and are proud to be hosting this event alongside Intertech LGBT+ Diversity Forum.

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Date and Time

Location

Simply Business

6th Floor

99 Gresham Street

London

EC2V 7NG

United Kingdom

View Map

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