Chip Bell is considered a world-renowned authority on customer loyalty and service innovation. He has helped many Fortune 100 companies dramatically enhance their bottom lines and market reputation through innovative customer-centric strategies.
In this Webinar interview hosted by Claire Boscq Scott, Chip discusses why it is important to understand what your customer expects in order to deliver ‘Unique, Unexpected Experiences’
13:15–13:35: Webinar interview with Chip Bell
13:35–14:00: Round table discussion of key points