The intensive two-day Introduction to Business Process Improvement training course provides a structured approach to modelling, analysing and improving business processes to provide a solid foundation for using Business Process Management to support a lean, competitive, successful organisation focussed on delivering customer value.
The training is based on proven principles, methods and tools that are applied to problem-solving exercises, industry cases and examples drawn from the participants’ experience. Thinking about your business in process terms can be very helpful in improving customer service (both internal and external), product quality and business efficiency.
Identify the relevant processes for your business
Learn how to use process maps to identify and understand process barriers
Develop a basic ability to improve the effectiveness of your business
Start to build an organisation that has more focus on customer value
Understand how to reduce wasted cost, effort and resource
Business Process Management offers a thorough way of aligning your people, processes and systems with the strategy of your organisation and the requirements of your markets and customers.
Is your company, division or department a consistent, smooth-running operation characterised by order, discipline and continuous growth? If not, improving your internal processes might be a worthwhile investment of your time.
Process mapping and redesign overview
Mapping and quantifying the current process
Syndicate process mapping exercises
Feedback and review from syndicate team exercises
Designing a better process Implementing and managing the new process
Review and summary
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Cambridge Management Sciences Ltd.
Our learning and development services increase the effectiveness of organisations by using proven evidence-based methods that turn strategy into results.