Introduction to Coaching Skills
Day 1: Tuesday 11 April: 9.30am – 16.30pm
Day 2: Wednesday 12 April: 9.30am – 16.30pm
This coaching course is for you if you would like a practical introduction to coaching skills and techniques. Attendees will:
- Learn about coaching and what makes it unique from other techniques such as mentoring, counselling and instruction
- Learn and practice frameworks and skills for effective coaching conversations
- Have the opportunity to practice coaching other people, with feedback and support from highly experienced trainers
Antonia Nicholls, MCIPD, PG Cert, Business and Executive Coaching
Principal Consultant and co-owner of Green Light HR Solutions (www.gl-hrsolutions.co.uk), a Leeds based outsourced HR Consultancy for SME businesses. With 15 years of experience in Human Resources, Antonia is a practiced and experienced coach who frequently uses coaching techniques, both formally and informally, in the workplace.
Liz Dunphy, M Ed, PG Cert, Business and Executive Coaching
Running her own Professional Coach Practice, (Liz Dunphy Coaching) Liz is a highly experienced and expert coach. Liz is a member of the Association for Coaching and has been the lead trainer on a number of highly esteemed Coaching Practice programmes throughout the UK.
“Antonia and Liz are knowledgeable and engaging trainers. They achieved the right combination of tutor led input and attendee interaction to fill our knowledge gaps whilst enabling lots of opportunity to practice in a supported environment. They were both great at inspiring confidence in our developing abilities”. Julie, June 2016
Introduction to Coaching Skills is designed for professionals who have some or very little awareness of coaching and are looking for structured training to learn more about coaching, practice tools and techniques and along with the opportunity to work though how they might incorporate coaching into their lives, including within the workplace.
This introduction course will provide attendees with a level of knowledge to enable them to use coaching informally, eg, coaching conversations at work. The course also serves as an introduction to a skill for those who may be considering a career change to become a formal coach (further training would be required for full coach accreditation).
By the end of the course delegates will:
- Understand how coaching is different to giving advice or instruction
- Understand when to coach and when to give advice
- Have practiced active listening skills and questionning techniques
- Have learnt and practiced using the effective five-step model for structuring coaching conversations
- Be able to design questions which support and challenge the coachee to form clear goals
- Have developed techniques for handling emotion during coaching conversations whilst getting the most benefit
- Experience being coached
- Leave the training feeling confident to begin experimenting with coaching skills - straight away!
"I really enjoyed this course, especially the coaching practice sessions with feedback from the rest of the group. Liz and Antonia created a good learning environment which was professional but also informal.” Sara, June 2016
The course is a practical and focussed two days of training. Attendees will experience a mix of training methods including specific training inputs including;
- Trainer inputs on specific coaching models and skills
- Small group discussions
- Skills practice exercises
- Observation of a demonstration of a live coaching session carried out by one of the trainers
- Practice of conducting a coaching conversaton with a co-attendee in a safe and informal atmosphere, with the opportunity for self-evaluation, feedback and learnning tips from trainers and co-attendees
In order to support and implement the learning we ask attendees commit to carrying out four hours of coaching in their workplace in the eight weeks after the course.
Antonia and Liz strongly believe that everyone in the training room, trainers and attendees alike, can learn and benefit from each other’s experience and prior knowledge and respect the principles of equality and diversity when working with attendees.
At all times the trainers will aim to model a coaching style, so attendees will experience first hand what being coached feels like.
“I felt I gained confidence that I was already doing some of the right things, but learned some new tips and techniques as well and learnt a lot from the group. I would definitely recommend others with an interest in coaching to attend this course.” Sara, June 2016
For more information about the course see below, or contact us on firstname.lastname@example.org
Refreshments and lunch
Lunch is included on both days and light refreshments will be available throughout the course.
Please inform us on email@example.com of any dietry requirements you may have (we will also ask about this when we send out joining instructions approximately 2 weeks before the course commences).
"I really enjoyed this course, especially the coaching practice sessions with feedback from the rest of the group. Liz and Antonia created a good learning environment which was professional but also informal.
I felt I gained confidence that I was already doing some of the right things, but learned some new tips and techniques as well and learnt a lot from the group. I would definitely recommend others with an interest in coaching to attend this course”
Sara, June 2016
“Antonia and Liz are knowledgeable and engaging trainers. They achieved the right combination of tutor led input and attendee interaction to fill our knowledge gaps whilst allowing lots of opportunity to practice in a supported environment. They were both great at inspiring confidence in our developing abilities”.
Julie, June 2016
"it gives me great pleasure to recommend this course to anyone who wants to start to use coaching at work.
The course content was excellent and it had ample opportunities to practice what I was learning in a exceptionally safe and supportive environment. Both Antonia and Liz were very welcoming, offered lots of great advice and were
clearly experts in this field. The venue was very central, light and spacious and lunch provided was delicious. To top it all off, attending the course also gave me the opportunity to meet a whole bunch of amazing people."
Claire, June 2016
What is the refund policy?
In the unfortunate event that circumstances change and you are unable to attend the course after making a booking we are happy for you to pass your place to another person, or we will part-refund your ticket in accordance with the following timescales.
• 60% refund up to 15 days before the course start date
• 20% refund if place is cancelled within the 14 days before the course start date
• Course places are transferrable at no additional charge
Is there parking available?
Symons House does not offer parking, however there are plenty of car parks in the vicinity, including the Merrion Centre and Woodhouse Lane Car Parks.
Symons House is approximately 15 minutes walk from Leeds train station and is within close distance of many bus routes.
We will send information about parking / travelling to Symons House in joining instructions approximately 2 weeks before the course commences, but in the meantime if you need any information and advice on your journey to the course please contact us at firstname.lastname@example.org.
We will send out joining instructions by email approximately 2 weeks before the course with all the information you need. However if you have any queries before then, please contact us at email@example.com.
What is Coaching?
Coaching is a growing phenomenon and coaching skills are recognised as being an incredibly effective mechanism to enable change with staff and clients alike.
Coaching usually takes place during a conversation between the coach and the person being coached (the coachee). It is particularly useful when working through something that the coachee is stuck on, eg, a work problem or challenge, or some constructive feedback.
The difference to a normal conversation is that the coach will use a framework of questioning techniques to enable the Coachee to come up with the answers themselves.
This technique is much more likely to bring about the coachee’s commitment to following through the solutions and actions that they have come up with.
What benefit can coaching conversations bring?
There are many benefits that coaching conversations can bring, below are a few that we regularly come across:
- Delegating tasks and roles to staff
- Managing performance more effectively, including working on feedback
- Motivating and empowering people: staff and clients alike
- Encouraging staff to engage more fully in meetings and take more responsibility for their roles
- Empowering staff to trust their own decisions and not double-check everything with their line-manager
- Extra value in client relationships through using coaching techniques to help the client to understand and express the outcomes they genuinely want
- Enabling clients and suppliers to think through changes in behaviour and processes they may need to implement in order to ensure project success.
What’s the difference between Mentoring and Coaching?
A mentor is usually a person with experience in a sector or specific role and is able to support and give advice to someone newer in the field or in a particular role. The mentor is considered the expert and will use their knowledge to inform their mentee. In contrast, a coach is skilled at having conversations which allow the coachee to reflect on their own situation, to gain their own learning, and decide what action to take based on their own understanding. The coachee is considered capable of coming to their own solution, even if they are not yet an expert.
Can anybody use a coaching style at work?
In our experience, everybody can learn coaching skills, though for some the skill comes more naturally than others! However, even those who are initially distracted listeners and compulsive advice givers can, with time and very conscious practice, become really good coaches. Developing coaching skills does take a willingness to be open to learning a new style of communication – and so long as you are willing to learn, then you can benefit from this training course.
When is it appropriate to use coaching skills?
Coaching, like any other management style, should be applied when the situation would benefit from it. For example, when you need to effectively delegate a task or role, support someone who is new to a role, challenge difficult behaviours and under-performance, get someone ‘unstuck’ from an inner block or perspective, or any situation where you simply want to communicate trust in the abilities of the people you manage. It is also helpful if you have had feedback that you should adopt more consultative way of working but are not sure how to start implementing this.
Managing with a coaching style can be challenging, you will need to learn to communicate in ways that may be new to you. During our training course, you will practice skills such as active listening, tolerating silences, not butting-in with advice, asking fantastic questions, and providing support and challenge to the people you are coaching. These skills can be used in performance management discussions, or when staff come to you to double-check a decision they have already made (asking for your permission), or during those corridor conversations when you want to change an unhelpful conversation into a more pro-active one. You can also use coaching skills to encourage much greater participation when chairing meetings or leading a team meeting.
Using your coaching skills in these situations will enable you to communicate to your staff that you trust them to get on with their job, and that they don’t need to keep checking their decisions with you.
When is coaching not appropriate?
Coaching skills are less appropriate if you simply need to give an instruction to another person and if creativity and innovation are not appropriate due to risk-management factors.
How can coaching improve the service I provide to my clients?
Many professionals whose roles require them to be the ‘expert’ (eg. Accountants, Health Professionals, Construction and Engineering – and many more!) are recognising that the consultancy aspect of their client relationships could benefit from coaching skills.
How often do projects struggle because the client didn’t really know what they wanted in the first place? Coaching skills will enable you to help your clients to clarify and understand their own goals and objectives, in a supportive and professional way.
Sometimes the success of a project greatly relies on the client or the client organisation fulfilling their part of the project. Coaching skills will enable you to help your client think through and take greater responsibility for changes to their behaviour or organisational processes that they need to make in order to ensure project success.
If you’re still reading and still interested to find out more then it sounds as though this course will be for you!
If you have any further questions about the course or information above please contact us at firstname.lastname@example.org and we will be very pleased to answer them.