Free

Multiple Dates

Introduction to communication skills: Care, compassion, dignity and respect...

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Location

The Christie School of Oncology Education centre

550 Wilmslow Road

Manchester

M20 4BX

United Kingdom

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Description

*This course is exclusively for Christie staff undertaking the Christie Care Certificate

Course Description

Using the latest evidence, interactive discussion & DVD material, this session aims to enable staff to communicate in a way which ensures that patients feel their perspective has been heard, and that they & their relatives/carers have been treated with care, compassion, dignity and respect.


Outcomes

  • Explore the relationship between good communication skills and compassionate care
  • Recognise the attitudes and behaviours that enable patients to feel heard & respected
  • Identify & discuss the skills which enable sensitive communication

Content

• Patient experiences – why communication matters
• Recognising barriers to communication
• Key communication skills for:
- Handling patient cues
- Listening & responding to patients concerns, needs & preferences
- Handling patients’ emotions sensitively & responding to difficult emotions

Suitable for

Healthcare support worker’s undertaking The Christie Care Certificate

Email olivia.smith@christie.nhs.uk, call 0161 918 2012 or visit @TheChristieSoO

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Location

The Christie School of Oncology Education centre

550 Wilmslow Road

Manchester

M20 4BX

United Kingdom

View Map

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