*This course is exclusively for Christie staff undertaking the Christie Care Certificate

Course Description

Using the latest evidence, interactive discussion & DVD material, this session aims to enable staff to communicate in a way which ensures that patients feel heard, and that they & their relatives/carers have been treated with care, compassion, dignity and respect.

Content

• Discussion of active and compassionate listening skills
• The importance of empathy
• Patient cues and how to respond to them
• Identifying patient concerns
• Structuring a conversation

Outcomes

• Explore the relationship between good communication skills and compassionate care
• Recognise the attitudes and behaviours that enable patients to feel heard & respected
• Identify & discuss the skills which enable sensitive communication

Suitable for

Healthcare support worker’s undertaking The Christie Care Certificate

Contact

Email shirley.crook@nhs.net Call 0161 446 3773