Course Outline
Course Outcomes:
- Intersectionality, responsibility, inclusion beyond consumer duty and how inclusion is not designing for all
- Explore inclusivity in practice, in process, in systems and in governance within organisations through examples
- Research recruitment, scoping, continuous improvement, training and assessment tools
- Help identity ways your organisation can research and design more inclusively
- Reflection exercise to identify areas to address, based on examples shared
- Help individuals think of inclusion as a connected organisational system
Who is it for?
Product design and marketing teams, vulnerability specialists or anyone whose role involves championing the needs of customers in vulnerable circumstances.