Overview
This short course is designed for people who work with the public as a service provider. It will enable them to establish professional boundaries thus protecting themselves, their company, and the client. It will give the service provider the confidence to create a professional boundary and ensure that the line is not crossed. This not only covers communication and confidentiality but also social media where there are hidden risks. This course builds upon recognised models of safeguarding, equality and diversity.
Who needs this qualification?
This qualification is designed for professionals who need to gain an understanding of the importance of setting and keeping appropriate professional boundaries.
Why is this training important?
Professionals in the workplace will be able to challenge and refresh their thinking in line with Company policies and procedures. You will learn to recognise when boundaries are being tested and select appropriate strategies to manage situations effectively.
Course content
- What does professional boundaries mean?
- Benefits of professional boundaries
- Risks and controls
- Differences between personal and professional boundaries
- Boundary violations
- Legislation
- Human Rights
- Navigating complex situations
- Managing boundary issues and implementing good practice
Learning outcomes:
Upon completion of the course, learners will be able to:
- Clearly describe expected behaviour in a workplace environment and feel confident to implement agreed boundaries
- Recognise the risks and controls needed to manage boundaries including social media
- Understand the difference between personal and professional behaviours
- Navigate and manage complex situations effectively
- Describe good working practice and reflect on their own development
- Recognise vulnerable clients and be aware of how to appropriately accommodate their individual needs.
Certificated by: Ouch Learning and Development
Duration: Half day
Assessment: No formal assessment
Prerequisites: None
Validity of award: 3 years
Included in the price:
- Interactive and engaging course
- Digital certificate
- Course manual & materials
- Access to FREE resources including Appointed Persons posters for your workplace
- Access to our customer portal to view your bookings, download previous certificates and generate training reports of your employees
- Automatic email reminders for certificate expiries
