How To Satisfy Your Customers, First Time, Every Time

This workshop is for any organisation, from any industry sector or size, that is curious about either Quality or ISO 9001. Want to understand how a ‘Quality’ mindset can help your business grow? Or already have plans to implement it?

This workshop will provide an introduction to Quality (and what that actually means, in Plain English), and how it can benefit your organisation. It also covers ISO 9001 (an international recognised business accreditation) and how you can achieve this for your business, should you want to.

The Workshop is participative, and each attendee can take away concrete actions, worked on during the Workshop, that they can implement in their business regardless of whether they want to certify to ISO 9001 or not.

The Workshop introduces Quality Plans as a means of a ‘toe in the water’ to full ISO 9001 implementation.

The Workshop will cover:

• What Quality actually means, and the benefits for your organisation

• What Quality Plans and ISO 9001 are, and why you might choose to certify against the standard (and explanation of the potential costs involved)

• The Three Fundamental Concepts at the heart of Quality and ISO 9001

• Collaborative exercises on the Three Concepts for each participant to start understanding Quality in terms of their organisation

• Take-away Quality Plans, started in the Workshop, for each attendee to start applying Quality to their organisation and begin the path to satisfying more customers

Delivered by Richard Clegg, Inovra Group Ltd.

Following the event the British Library will send you a feedback form and we would be grateful if you could complete as this allows us to monitor the success of our events. This is facilitated by our third party processor; Reason Digital Limited using their Impact Reporting Tool.