Introduction to Quality Management Systems, Tools and Techniques:

An overview of quality management systems following the elements of ISO9001:2015 including: business context; leadership role; objectives and key performance indicators; quality planning; risks and opportunities; monitoring and measuring; managing non-conformances; performance evaluation; improvement – tools and techniques.

An overview for managers, administrators, internal quality auditors, engineers, technicians and anyone working in or developing a career in Quality

Your trainer is a chartered quality professional with over 30 years' experience in quality management.