Introduction to service design training: Newport, December 2019

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Location

Location

Intellectual Property Office

Conference Room B1/B2 Concept House, Cardiff Road

Newport

S. Wales

NP10 8QQ

United Kingdom

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Event description

Description

Introduction to service design training

The Government Digital Service (GDS) user-centred design team regularly run service design training. Service design is the design of services. A service is something that helps someone do a thing, like learn to drive.

What you’ll learn

During the training, you’ll be introduced to a range of topics and skills.

What is a service?

What is service design?

What are the benefits of service design?

What does a service designer do?

How does a service designer work with other roles?


By the end of the course you will be able to:

Understand how a service designers’ focus differs from other members of the team

Use a service design tool appropriately by researching, finding and applying the right tool for a problem

Understand how a service designer would approach framing a problem

Use a journey map to analyse a service

The training contains some theory and lots of paper-based exercises and activities (individual, in pairs and in groups). You'll meet lots of people from many different roles and organisations in government. You do not need to prepare anything and slides will be provided.

Eligibility

You must be based in Wales or Bristol (you either live in Wales or Bristol and/or your primary workplace is in Wales or Bristol).

You must currently have a job as a public servant or civil servant. This means you are working in a central government department, local government, NHS, Parliament, arms-length body or regulator.

You must be a permanent employee not a contractor or supplier to government.

You must be able to attend the whole 1 day.

This course is not for people who are already service designers.

On the day

Arrive before 9:45am ready for a 10:00 start and we will finish at 5pm.

Lunch will be at approximately 12:30 for approximately an hour and there will be a short break in the morning and afternoon. There is a canteen and coffee shop on site.

Please be aware that car parking is not available on site. There is a train station in Newport Centre nearby with public transport (bus and taxi) available.

You must bring your Whitehall Common Civil Service Pass to access the site. If you do not have a Whitehall Common Civil Service Pass, you must bring your government staff pass and another form of photo ID to access the site. If you do not bring these, you will be given an escorted visitor lanyard and must be accompanied at all times.

If there is anything we can do to enable you to be able to fully participate in this course, contact ucdcommunity@digital.cabinet-office.gov.uk.

Please be prepared to give us feedback on the session as it is always being iterated!


There is always a waiting list for this course

  • Do not register for a ticket unless you will be attending the whole day 10am - 5pm.
  • Return your ticket asap if you can no longer attend.
  • Do not arrive late or leave early as this disrupts the group work and is unfair to those on waitlist.
  • Not doing these things will affect your eligibility to register for future events.

If you are on the waitlist, we will send the information about the next event to you before releasing it publically.


More information

Find out about other user-centred design related training and events on the Design Notes blog.

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Date and Time

Location

Intellectual Property Office

Conference Room B1/B2 Concept House, Cardiff Road

Newport

S. Wales

NP10 8QQ

United Kingdom

View Map

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