Investigations Masterclass: A Step-by-step Workshop to get it right

As a leader in a children’s home or supported accommodation, you’re often expected to conduct investigations—whether it’s a complaint, HR matter such as a grievance or disciplinary action, or, most critically, safeguarding and child protection concerns. Given that these responsibilities fall under strict regulatory requirements, having the knowledge and skills to get them right is essential.

Yet, like many aspects of managing a children’s home, formal training on how to conduct thorough, fair, and compliant investigations is often lacking. Investigations need to be more than just a process; they must be structured, impartial, and legally sound, aligning with not only children’s home regulations but also employment law and best practices in HR.

This training is designed to: equip managers and senior staff with the practical skills and confidence to handle investigations professionally, ensuring a consistent and robust company approach. You’ll learn how to conduct fact-based, fair, and regulatory-compliant investigations that protect both the children in your care and your organisation. This is the training you need to ensure that every investigation you conduct meets the highest standards.

Learning outcomes

• Understand the legal and regulatory framework 

• Recognise how and when to conduct an investigation 

• Know the difference between fact-finding and investigating 

• Follow a full and fair investigation, embedding a structured and consistent process in your organisation 

• Understand the safeguarding investigation process, including when to escalate concerns, the role of LADO, and how to conduct investigations in line with child protection procedures. 

• Know the correct procedures for HR-related investigations, including disciplinary processes and grievances, and ensure compliance with employment law and best practices. 

• Learn how to assess and manage risk throughout an investigation, ensuring the safety of children, staff, and the organisation while maintaining a fair and balanced approach. 

Your trainer: Amy Robinson, with nearly two decades of hands-on experience in children's residential care, working her way up from Support Worker to Responsible Individual (RI), is dedicated to helping managers create exceptional, child-focused environments through her training programs and consultancy. Her deep understanding of regulatory expectations has made her a trusted source of guidance for both children’s homes and supported accommodation professionals. Her training sessions receive fantastic feedback, praised for their real-world practicality and engaging delivery.

Delivery - The virtual classroom is hosted on Zoom. Participants need access to a laptop or tablet with a camera and microphone, a quiet and private space to join from, and to have made sure they can access Zoom.

A certificate will be provided.

Cost: £60+VAT

We issue a limited number of tickets to enable maximum participation. If this session is sold out please email your details to office@childrenshomesquality.com and we will add you to the waiting list and inform you when the next course will be held.

https://childrenshomesquality.com/