This two-day workshop is designed for people who are designated under your organisation’s Dignity at Work policy to handle formal investigations into complaints made by an employee. It is targeted at HR professionals, managers and owners who have been selected for your organisation’s investigator panel. The workshop takes account of equality and health and safety legislation, and codes of practice. It focuses on building the skills and expertise to conduct effective investigations into complaints.
The Key Principles
Outlines the key principles that must drive an investigation procedure. Explains and outlines the rules of natural justice. Explains the process of testing evidence before coming to a conclusion.
Defining Harassment, Sexual Harassment and Bullying
Describes what type of complaints may result in a formal investigation. Outlines the legal obligations contained within the Employment Equality Acts, 1998 – 2008 in relation to harassment and sexual harassment. Outlines the legal obligations contained within the Safety, Health & Welfare at Work Act, 2005 in relation to bullying.
The Investigation Process
Explains the requirements provided for investigations as outlined in the Codes of Practice.
Explores what must be contained in the Terms of Reference and outlines the different phases the investigation must move through, and how to plan for those. Reviews the process of interviewing the complainant, respondent and witnesses.
Establishes the importance of effective and non-biased questioning. Reviews the skill for questioning, listening and note taking. Reviews the process of putting together a written statement based on information gathered in an interview.
Developing Investigation Skills
Allows delegates to apply the skills and knowledge learned. There is a skills practice element, which is video-taped and individual feedback is given to each delegate.
Concluding the Investigation
Explores the report writing process, and collection of information for the investigation file. Outlines the contents and structure of an investigation report. Explores follow up actions and responsibilities.
Client €775 | Non-Client €850