IT Support Career Track Diploma

The IT Support Career Track Diploma is a comprehensive program designed to prepare learners for a successful IT support career in today’s digital workplace. This diploma builds expertise in key areas including IT troubleshooting, technical support, cybersecurity, data protection, computer maintenance, information management, and Microsoft Office applications. Learners gain practical, real-world skills to solve IT issues, provide helpdesk support, and maintain secure systems, making them highly valuable to employers worldwide.

With modules covering IT support technician training, cybersecurity awareness, data analytics, Six Sigma project management, and more, this diploma provides a complete career pathway for both beginners and professionals. The program also strengthens essential workplace skills such as effective communication, service desk management, and functional IT skills. By combining technical knowledge with practical application, learners are equipped to thrive in roles such as IT helpdesk technician, security analyst, technical support specialist, or IT systems administrator.

Whether you are starting your IT journey, seeking to upskill, or looking to transition into an IT support role, this diploma delivers the knowledge, confidence, and hands-on skills needed to succeed in a fast-paced, global IT environment.

Learning Outcomes

1. Develop strong technical skills to handle IT support effectively.
2. Apply cybersecurity principles to protect systems from digital threats.
3. Manage and maintain computer systems for long-term efficiency.
4. Use data analytics to extract valuable insights for decisions.
5. Enhance communication skills for professional IT environments.
6. Apply project management principles to IT-related initiatives.

Course Curriculum

• Course 1: IT Support Technician – Learn the basics of IT support and become proficient in solving tech issues.
• Course 2: Functional Skills IT – Develop practical IT skills for everyday use in the digital world.
• Course 3: Functional Skills Maths Level 2 – Boost your maths proficiency with practical, real-life applications.
• Course 4: Computer Maintenance – Master computer upkeep and ensure smooth operations.
• Course 5: Cyber Security – Dive into the world of cybersecurity to protect against online threats.
• Course 6: Cyber Security Awareness Training – Stay vigilant and informed about cybersecurity risks and best practices.
• Course 7: Security Analyst – Become skilled in analysing security risks and safeguarding systems.
• Course 8: DSE (Display Screen Equipment) Training – Ensure ergonomic work setups for improved comfort and health.
• Course 9: Service Helpdesk & Technical Support – Provide expert assistance and support to customers in IT-related issues.
• Course 10: Microsoft Excel – Excel in managing spreadsheets and data effectively.
• Course 11: Information Management – Efficiently manage and organise information for better decision-making.
• Course 12: Microsoft Word, PowerPoint & Outlook – Master essential MS Office applications for enhanced productivity.
• Course 13: Data Analytics – Learn to analyse data effectively to extract valuable insights.
• Course 14: Finance for Non-finance Managers – Gain financial knowledge for better managerial decisions.
• Course 15: Data Protection – Learn the essentials of safeguarding sensitive data.
• Course 16: Effective Communication Training Level-3 – Enhance your communication skills to convey your message with impact.
• Course 17: Security Management - Essential Skills – Acquire essential skills to effectively manage security measures.
• Course 18: Basic Electricity Course – Understand the fundamentals of electricity for practical applications.
• Course 19: Data Protection: Responsibilities & Obligations – Reiterate the importance of data protection in the digital age.
• Course 20: Project Management: Six Sigma – Further refine your management skills with Six Sigma.