IT support Technician Online Course
Master IT support skills: hardware, software, networking, troubleshooting, security, and more in this complete global course.
Location
Online
Refund Policy
About this event
Master the skills needed to become a professional IT Support Technician with our comprehensive, globally-relevant course. Covering everything from computer fundamentals to software development, this curriculum is designed to transform beginners into highly capable IT support specialists. Through hands-on training and real-world scenarios, learners will gain essential technical knowledge, practical troubleshooting abilities, and the confidence to support systems, networks, and users in any organization. Whether you're starting your tech journey or upskilling, this course prepares you for success in the fast-paced world of IT.
Learning Outcomes
- Understand core IT support technician responsibilities and user support needs.
- Identify and maintain key hardware, peripheral, and mobile device components.
- Troubleshoot common IT issues using proven diagnostic methodologies.
- Configure operating systems, applications, and system preferences effectively.
- Support secure network connectivity and basic infrastructure management.
- Apply cybersecurity practices to protect systems and organizational data.
Course Link: IT support Technician Online Course
Course Curriculum
Section 01: How People Use Computers
Explore how individuals and businesses interact with computers. Learn key IT support roles in enhancing user productivity and adapting systems to suit various environments.
Section 02: System Hardware
Understand internal hardware components, including CPU, RAM, motherboard, power supply, and more. Learn diagnostics, compatibility checks, installation, and upgrades.
Section 03: Device Ports and Peripherals
Master peripheral device setup: printers, scanners, monitors, keyboards, and storage. Understand USB, HDMI, DisplayPort, and legacy interfaces.
Section 04: Data Storage and Sharing
Dive into internal and external storage devices, cloud services, file sharing protocols, and secure data transfer techniques.
Section 05: Understanding Operating Systems
Gain deep insight into OS types, functions, architecture, and utilities. Learn to navigate and manage Windows, macOS, and Linux systems.
Section 06: Setting Up and Configuring a PC
Hands-on instruction for assembling, configuring, and optimizing desktop PCs for end-users or office environments.
Section 07: Setting Up and Configuring a Mobile Device
Configure Android and iOS devices, implement security features, and integrate mobile tools into corporate networks.
Section 08: Managing Files
Learn file system structure, organization, permissions, compression, and recovery across various operating systems.
Section 09: Using and Managing Application Software
Deploy, configure, update, and troubleshoot productivity software, including office suites, browsers, and collaboration tools.
Section 10: Configuring Network and Internet Connectivity
Understand IP addressing, routers, switches, firewalls, DNS, and Wi-Fi configuration for home and business networks.
Section 11: IT Security Threat Mitigation
Identify and prevent security risks: malware, phishing, social engineering, and unauthorized access. Implement antivirus, encryption, and user policy.
Section 12: Computer Maintenance and Management
Routine PC health checks, hardware servicing, performance optimization, and lifecycle management strategies.
Section 13: IT Troubleshooting
Systematic troubleshooting techniques using software tools and diagnostics for hardware, software, and network problems.
Section 14: Understanding Databases
Introduction to database types, structures, functions, querying, and relational database concepts using SQL.
Section 15: Developing and Implementing Software
Understand the software development lifecycle, basic programming concepts, and implementation in a support context.
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- Instant, Unlimited & Lifetime Access to 2500+ Courses
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- Access to All Career Certificate Bundles
- Free Student ID card & Many More
Disclaimer:
This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.
Frequently asked questions
No, this is a fully online self-paced course, allowing you to complete it at your convenience, anytime, anywhere.
Once you purchase the ticket, we will assign you to the course within 48 hours and send your login details via email.
This is a self-paced course, so you can work through the material at your own speed.
Yes, we provide both a digital and a hard copy certificate free of charge. However, Hardcopy Certificate shipping costs apply—£3.99 within the UK and £10 for international addresses.
Yes, you will have lifetime access to the course and can revisit it anytime.
Yes, this course is designed for beginners, and no prior knowledge is required.
You will receive 24/7 learning assistance throughout your course.
No, you don’t need any special equipment. The course is self-paced and accessible on a laptop, tablet, or smartphone.
Organized by
Training Express is a premier course provider in the UK, trusted by over 1,000,000 students and 10,000 business partners worldwide. Established by a dedicated team of experts, we specialise in delivering accredited certification and training designed to enhance organisational performance across various sectors and industries. Our comprehensive courses focus on promoting high standards of food hygiene, business wellbeing, and workplace safety.