Sales Ended

ITIL (IT Infrastructure Library) Foundation Course

Event Information

Share this event

Date and Time

Location

Location

Greater Manchester Chamber of Commerce

Elliot House

151 Deansgate

Manchester

M3 3WD

United Kingdom

View Map

Friends Who Are Going
Event description

Description

The IT Infrastructure Library (ITIL®) qualification scheme is one of the foremost approaches to IT service management and provides a framework for IT services that will meet the needs of the business. It is a modular approach that is comprised of a series of qualifications that each focus on different aspects of ITIL best practices.

The ITIL® Foundation course offers an overview and awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. On successful completion of the ITIL® Foundation course, delegates will have gained knowledge of the ITIL® terminology, structure and basic concepts and have comprehended the core principles of ITIL® practices for Service Management.

Course Content:

  • Service management as a practice
  • The ITIL® service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Selected processes
  • Selected functions
  • Selected roles
  • Technology and architecture
  • Competence and training

Course Format:

  • 3 day classroom based
  • Fully certified ITIL® instructor
  • 1-hour closed book exam made up of 40 multiple-choice questions sat on the third day. The pass mark for the exam is 26/40 (65%).
  • There are approximately two to four hours of pre-course preparation work.
Share with friends

Date and Time

Location

Greater Manchester Chamber of Commerce

Elliot House

151 Deansgate

Manchester

M3 3WD

United Kingdom

View Map

Save This Event

Event Saved