£1,122.54

ITIL® Practitioner in Cambridge

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Cambridge

Cambridge

United Kingdom

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Description

The 3-day ITIL® Practitioner course is offered to delegates who aim at acquiring the concepts and knowledge at the step between the Foundation and Intermediate levels towards the adoption and adaptation of ITIL® in their organisations and achieving the ITIL® Practitioner certification.

Course Outline

  • Area 1: Service Management concepts and the important drivers of Continual Service Improvement (CSI)
  • Area 2: Concept of “Adopt and Adapt”
  • Area 3: IT Service Management (ITSM) guiding principles in a real-world context
  • Area 4: Metrics and Measurements to enable CSI
  • Area 5: Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
  • Area 6: Effective Communication Methods to enable CSI
  • Area 7: Role, Impact, Purpose and Value of Organisational Change Management (OCM)
  • Area 8: OCM Tools and Techniques to support CSI
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Cambridge

Cambridge

United Kingdom

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