Question 1

Are there age restrictions for this event?

Accepted Answer

This production is suitable for children from the ages of 8yrs.+.  All children must be accompanied by a parent or guardian.

Question 2

Do you cater for accessibility needs?

Accepted Answer

For any accessibility needs please contact the venue team directly so we can understand your requirements.  The venue team is available  at; Tel: 0208 223 3033 or please Email; thesourcehires@uel.ac.uk

Question 3

What are the nearest transport links?

Accepted Answer

The nearest train and tube station is 'Stratford' which is 5mins walk away from the venue.  The venue is behind Stratford Picturehouse and next to Theatre Royal Stratford East.

Question 4

Is parking available at The Source?

Accepted Answer

There are a variety of parking options in the vicinity including; nearby blue badge spaces, paid multi-story car park (walking distance) and also in Westfield Shopping Centre.  Please be advised that drivers park at their own risk. THERE ARE NO PARKING FACILITIES AT THE SOURCE ITSELF.

Question 5

What is included in the ticket price?

Accepted Answer

This ticket gives you general entry to the performance.  Seat allocation is on a first come first served basis.

Question 6

Why am I paying more than the ticket price?

Accepted Answer

A non-refundable Eventbrite booking fee is applicable to each ticket sale.

Question 7

Do I need to bring my ticket to the event?

Accepted Answer

Yes please.  This will help us register you quickly on arrival.  Tickets can be presented as hard copy or on mobile devices.

Question 8

Do I need to bring ID to the event?

Accepted Answer

ID will be required to help identify you in the event that you forget your ticket.

Question 9

Are food and drink available at The Source?

Accepted Answer

Light refreshments will be available to purchase from the cafe at The Source.

Question 10

Can I access The Source before the start of the show?

Accepted Answer

Yes, you are welcome to wait in the cafe until the show starts.

Question 11

Is there an interval during the Main Event?

Accepted Answer

There will be no interval during the show however you are welcome to exit the Main Auditorium at anytime for a comfort break.  Ushers will be on hand to help you re-enter the Auditorium at an appropriate time, in line with the programme.

Question 12

Do I qualify for a 'Concession' ticket?

Accepted Answer

Concession Tickets* are available to the following: 
Seniors Aged 60 or over, Asylum seekers 
Also to people receiving: Jobseeker's allowance/Universal Credit, Income support, Housing Benefit, Disability Living/ Working Allowance.  *PROOF OF ELIGIBILITY MAY BE REQUIRED ON ENTRY

Question 13

What do I do if I can no longer attend the event?

Accepted Answer

Please contact the venue bookings team as soon as possible to advise of your change in circumstances.  Cancellations will be considered fairly, case by case.  The venue team is available at; thesourcehires@uel.ac.uk

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