Actions and Detail Panel
It's Time to Address the Elephant in the Room
Tue 23 May 2017, 08:00 – 09:30 BST
It's human nature not to want to upset or alienate others. Often, when issues arise between individuals, across teams and even within organisations, we choose silence or worse, we complain to others. We can even avoid direct contact with those we believe are either causing or exacerbating an issue.
Our sessions in 2016 sold out within hours!
Many of the issues that arise between individuals, across teams and in organisations are enflamed by a lack of clarity and understanding around facts and also a consideration of different perspectives. It’s important to consider how feedback will be received. It’s common to underestimate a person’s response or even the fact that they sense there is an issue at all. Conversely, they may feel uncomfortable about discussing an issue for fear of reprisal.
Being able to articulate feedback effectively and promote a feedback culture is a skill. It can open up the lines of communication, create mutual understanding and promote transparency. In fact, shining a light on an issue can raise awareness, enable choice and drive effective behaviour.
This free session provides valuable guidance and a structured approach on delivering challenging feedback to others. If you manage a team or need to give challenging feedback to a colleague, then this is your opportunity to hone your skills in giving constructive feedback and to address the elephant in the room!
By the end of the session you will be able to:
- Explain why feedback is an essential part of everyone’s role
- Identify potential causes of challenging behaviour
- Use a structured approach to prepare and deliver challenging feedback
Course structure and content
- Barriers to feedback
- Johari window – the place for ongoing timely feedback and for disclosure
- Identifying root causes of behaviour
- The role of our emotional brain
- Rules of the road for feedback
- Objective vs. subjective feedback
- Preparing and structuring challenging feedback
About the Trainer
Fran Bisson is a qualified trainer with over 15 years’ experience in coaching, training and facilitation of change. She previously spent over 20 years in the finance industry, including many years in managerial roles.