HOW TO MANAGE YOUR ACCOUNTS AND CREATE EXCELLENT CUSTOMER SERVICE

WHEN: 10TH JULY

WHERE: THE GIFTWARE ASSOCIATON OFFICES, BIRMINGHAM

Continuing her series of education seminars withThe Giftware Association, Jenny Spivey will talk about how you can Create Great Customer Service and Benefit From Good Account Management.

With trade as challenging as it is, and with retail in a state of change and flux, there is never a better opportunity to refresh or educate in the important skill of account management. The session will cover:

– Building relationships between retailer and supplier
– Preparation for meetings with buyers
– Knowing the market and the competition
– Strategy and business plans
– Driving results
– Getting the best from your sales team