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Journey and Stakeholder Mapping for Start Ups (Beginners & Advanced)

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smartvillage

Winzererstraße 47D

80797 München

Germany

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Customer journey mapping is a powerful tool to design one's products and services in a customer-centric way and to meet your (future) customer's needs in the best possible way. Moments of truth can be early identified, opportunities to pro-actively improve can be seized, and potential pitfalls can be avoided - in business planning as well as in designing your offers.

After learning about the basics on customer journey mapping (personas, stakeholder maps, journey maps), the participants will learn to apply all this right away.

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Location

smartvillage

Winzererstraße 47D

80797 München

Germany

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