Frequently Asked Questions

How are you cleaning your premises?

We are conducting enhanced cleaning between visitor sessions and taking measures to protect our visitors and workforce from COVID-19 virus. The house is cleaned at the beginning of each day and we will be conducting additional cleaning of frequently touched surfaces between each visitor session. Visitor toilets are located in the garden and these will be cleaned twice daily and inspected between sessions.

How many people are you going to let in for each timed session?

Keats House offers an intimate visitor experience and the opportunity to see the rooms in which John Keats and other inhabitants lived. We are therefore limiting the number of people in each session to six visitors to ensure you can safely explore this special place, while maintaining social distancing.

Why can’t we stay longer?

Our visitor survey shows that a typical visit to the house lasts around 45 minutes. We are therefore limiting each visitor session to one hour so that as many people as possible have the opportunity to safely visit Keats House and garden, while COVID-19 restrictions apply.

Will I have to print out my tickets or can I show them on my phone?

There is no need to print your ticket. On arrival at the house, please tell us your name and be prepared to show us any relevant concession.

Will you be asking visitors to wear face coverings or other PPE?

Please follow current guidance on wearing of face coverings for indoor spaces. If you are using public transport to travel to Keats House, please also follow current advice from Transport for London and other providers.

Can I bring my own food and drinks?

Our garden is not available for picnics at the moment but the large open space of Hampstead Heath is very close by if you wish to picnic. There are a number of local cafes in East Heath Road, which is less than five minutes walk from the house, and Hampstead village is nearby.

I can no longer make my booked slot; how do I cancel and change?

If you are unable to visit because you are ill, please cancel on Eventbrite and we will refund your ticket. If you do not have internet access please ring Keats House to cancel.

Can I visit Keats Community Library and Keats House at the same time?

At present, Keats Community Library and Keats House will not be open on the same day, in order to minimise the number of people on the site at any one time.

Can I use the NHS Test and Trace app at Keats House?

If you have downloaded the NHS Test and Trace app, you can complete venue check-in for Keats House by scanning the QR code poster which is displayed in the visitor entrance.

Keats House Visitor Admission