Delivering Great Customer Service Online
The Giving Great Customer Service Online is designed to help you keep your customers satisfied, understand where you might be losing clients and drive valuable repeat business to increase your revenue.
In the digital world the customer has more choices than ever when they're choosing who to do business with. You can grow your business revenue by tuning into their online conversations, addressing complaints quickly, surprising them with exclusive online personlised offers, and making sure that they are a happy and returning customer through the use of easy to set up and use customer service tools.
Some of the things you'll learn in this training are:
How to successfully monitor your brand on social media, looking out for interactions, complaints and mentions of your business.
How to reduce phone calls and emails into your business by building out great resources on your website that can help customers find the answers to common questions on a self service basis.
How to use multimedia tools to create tutorials that help support your customer in using your products or services to the fullest.
Why remembering your customer's special days could double their long term value to the business
How to set up and use a simple on site chat service to answer your customer's questions when they're ready to buy online
How to set up a simple customer service ticketing system to avoid overwhelming your email inbox.
Unlimited free tea, coffee and refreshments available on the day.
No need to take frantic notes during the session! Additionally you'll receive an email 24 hours after the live workshop with your own personal online access to a recording of the training session, plus the slides from the workshop, and additional valuable resources you can use on an ongoing basis.
About Your Trainer
Simon Dunant: Founder, Digital Business Expert & Trainer
Simon is the founder of New Rise Digital, and has over 16 years experience of building digital businesses. He has also extensively coached and trained new and expanding businesses and their staff on digital business strategies.
He is also the author of the book “Essential Digital Marketing For Small Business” sold worldwide through Amazon and has run numerous digital marketing podcasts.
Simon is a passionate supporter of new enterprise and the entrepreneurial spirit, contributing to national campaigns such as StartUpBritain, and getting involved in lobbying campaigns with organisations including Enterprise Nation. He's also an active member of the London Chamber Of Commerce & Industry and has spoken at many international events and conferences including Popkomm, Midem, Enterprise Nation Startup, Britespace & Google Campus
We train you live and give you the resources and support to put your training into action.
Our SME Sales Success sessions are live training workshops, supported by access to valuable online resources to help you get more sales online for your small business. These workshops empower you with the confidence to use the latest digital tools and strategies to grow your business online.
The live workshops are practical, in depth and easy to understand power sessions held in a relaxed friendly training venue in central London. Our training groups are small and free tea, coffee and refreshments are provided.
Along with the action packed live training you will get your own personal access to a series of online resources from the training that you'll be able to use on an ongoing basis too.