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Keeping Your Customers Happy on the Phone

The Sales Manager

Thursday, 2 November 2017 from 09:30 to 12:30 (GMT)

Keeping Your Customers Happy on the Phone

Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
Workshop Attendance 1 Nov 2017 £85.00 £0.00 £17.00

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Event Details

Do you wish you had more confidence on the telephone?

Do you work in a support role and hate having to speak to the customer when they call?

Do you believe that the Sales Team should be the one that deals with customers?

 
In today’s world, the customer is king (or queen!) and good customer service provides an organisation with its competitive edge.
 
Every time you speak to a customer, whether it is face to face or over the phone, they start to form an opinion of you and the organisation you work for.  Customers buy from people they like and who they feel appreciates them, it is imperative that their experience of the business, whoever, they speak to is a positive one.  A happy customer = more business!
 

Keeping Your Customer Happy on the Telephone workshop covers:

 

  • Understand the benefits of creating and maintaining happy customers
  • Learn the top 6 telephone frustrations a customer has and how to put them right
  • Understand the statements that create the wrong impression and what can be said instead
  • How to create a good first impression by learning how to communicate on the phone
  • How to answer the phone positively
  • How to establish rapport
  • How to interact positively with the customer
  • How to identify needs (aimed at Sales Admin roles)
  • How to make customer feel valued
  • How to maintain ongoing relationships
  • Saying Goodbye – ending the call to create a positive impression
  • Message Taking
  • Handling problems and complaints

Ideal for?


Receptionists, administrators, accounts staff, secretaries, sales administrators to name a few!

Do you have questions about Keeping Your Customers Happy on the Phone? Contact The Sales Manager

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When & Where


The Nova Centre
1 Purser Road
Abington
NN1 4PG Northampton
United Kingdom

Thursday, 2 November 2017 from 09:30 to 12:30 (GMT)


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Organiser

The Sales Manager

My name is Julie Futcher and I have nearly 20 years experience within a sales role, both in business to business and also business to consumer. During my career I have successfully trained many individuals to sell by developing their own style but using tried and tested sales techniques. I understands how daunting it can be to have to pick up the telephone or meet with clients/customers face to face with the view of interesting them in the product or service that is being offered. In my first recruitment role, I had a real fear of the telephone and my manager had to bribe me with a Mars Bar to get me to make the cold calls required for the role. This fear soon passed, however, my love of Mars Bars has not!!!!! I have established The Sales Manager to support and train small business owners who are not natural sales people. I also provide a sales support service which provides telesales/telemarking, assisting in managing sales staff, help with setting and managing KPI’s and well as one to one coaching.

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Keeping Your Customers Happy on the Phone
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