£102

Keeping Your Customers Happy on the Phone

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The Nova Centre

1 Purser Road

Abington

Northampton

NN1 4PG

United Kingdom

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Do you wish you had more confidence on the telephone?

Do you work in a support role and hate having to speak to the customer when they call?

Do you believe that the Sales Team should be the one that deals with customers?


In today’s world, the customer is king (or queen!) and good customer service provides an organisation with its competitive edge.

Every time you speak to a customer, whether it is face to face or over the phone, they start to form an opinion of you and the organisation you work for. Customers buy from people they like and who they feel appreciates them, it is imperative that their experience of the business, whoever, they speak to is a positive one. A happy customer = more business!

Keeping Your Customer Happy on the Telephone workshop covers:

  • Understand the benefits of creating and maintaining happy customers
  • Learn the top 6 telephone frustrations a customer has and how to put them right
  • Understand the statements that create the wrong impression and what can be said instead
  • How to create a good first impression by learning how to communicate on the phone
  • How to answer the phone positively
  • How to establish rapport
  • How to interact positively with the customer
  • How to identify needs (aimed at Sales Admin roles)
  • How to make customer feel valued
  • How to maintain ongoing relationships
  • Saying Goodbye – ending the call to create a positive impression
  • Message Taking
  • Handling problems and complaints

Ideal for?


Receptionists, administrators, accounts staff, secretaries, sales administrators to name a few!

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Date and Time

Location

The Nova Centre

1 Purser Road

Abington

Northampton

NN1 4PG

United Kingdom

View Map

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