Free

KHG Housing Ombudsman Workshop

Event Information

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Location

Location

Ashford Borough Council

Committee Room 1, Ashford Borough Council

Civic Centre, Tannery Lane

Ashford

TN23 1PL

United Kingdom

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Event description
An overview and interactive session about the Ombudsman Service for KHG members.

About this Event

Housing Ombudsman Worksop for Kent Housing Group

Delivering Faster and Effective Redress Through the Complaints Process’

TUESDAY 12 May 2010 – 10:00 – 14:30

Trainers:

- John Goodwin (Adjudicator)

- Dave Simmons (Sector Development Lead)

John Goodwin (Adjudicator) and Dave Simmons (Sector Development Lead) will provide an overview of the Ombudsman Service, including information on their process, jurisdiction and how they investigate complaints.

The workshop will also focus on best approaches and practices for effectively resolving disputes and includes a case study to work through with the group of colleagues that attend on the day.

This session does not include Homelessness.

AGENDA

Time Mins Topic

10:00am Intro and agenda

10:10am About HOS

10:40am Group work

11:05am Resolving complaints effectively

11:40am Coffee Break

11:55am Communication and Record Keeping

12:25pm Taking ownership

12:40pm Lunch

13:10pm Case Study

13:40pm DRPs including remedies

14:10pm Tools to help/Key Facts

14:20pm Q&A

14:30pm Finish

Tea, coffee and water will be available throughout, delegates are asked to bring lunch with them.

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Date and Time

Location

Ashford Borough Council

Committee Room 1, Ashford Borough Council

Civic Centre, Tannery Lane

Ashford

TN23 1PL

United Kingdom

View Map

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