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Kirklees Council Crowd Sourced Content for Customer Service - Workshop
Wed 7 December 2016, 12:00 – 15:00 GMT
Writing and maintaining content can be a challenge and around 80% of what all local authorities do is shared by others.
Kirklees Council is embarking on a new approach to customer service 'knowledge management' and are actively looking for forward-thinking councils to take part in a collaborative programme.
Key to the approach is the concept of crowdsourcing content from specialists across local authorities, rather than drawing it in from departmental and location based silos on an individual customer enquiry basis.
Kirklees Council is using the new public sector collaboration and co-funding platform, CC2i to find local authorities that would like to be involved in the project.
This workshop hosted by Fife Council, one of the current interested authorities, will be an opportunity for you to hear from Steve Langrick, Head of Online Channel Strategy and Development, at Kirklees Council and to begin a collaborative discussion around the best approach this project could take.
You can read the business case for the pitch via the link below: