This afternoon workshop will explain the basics of measuring the success (or otherwise!) of your law firm KM projects (eg new current awareness systems, new learning programmes, new databases, new streamlined processes, projects to boost levels of conversation etc).
Learn how to get the right balance of measurements to suit your audience, your budget and your business goals.
Learn about gaming and unexpected results, and how you can design your measurement systems to try to minimise this effect.
This event will comprise both lecture and discussion, giving you plenty of opportunities to ask questions about your own challenges and leave with the confidence to design your own measurement system straightaway.