Knightshayes National Trust Tree Climbing
As part of the National Trust's 50 things to do before you're 11 3/4's we bring you The Great Big Tree Climbing Company. Two highly skilled and friendly instructors can help all ages reach new heights in a fantastic tree in Knightshayes. They will teach you how to enter a tree's canopy using ropes, knots and karabiners, whilst being securely attached in a harness at all times. Once at the top of the tree you will gain an experience which can't be found on the ground and if you're feeling brave take the zip wire back down! Each session contains a maximum of seven participants, creating a unique and intimate experience.
Minimum age: 6 years old
Maximum age: N/A
Length of session: one hour
Cost: £15.50 per person plus a small booking fee
Suitable for birthday parties. See FAQ's
Booking on the day?: If you are trying to book on the day after 8.30 am you will not be able to book online. Instead please phone 0800 0556760
Note: normal property admission charges still apply. National Trust members, as usual, enter for free.
What time should I arrive?
Please arrive at the Visitor Reception 30 minutes before the time stated on your ticket. This will allow you enough time to follow the signs to the tree.
What is the minimum age to enter the event?
We recommend participants be six years old or above. The technique taught is slightly complex and younger children are unlikely to grasp the concept. We can permit five year olds to take part. However activities will be heavily modified should they fail to understand the technique.
Is it suitable for adults?
Yes it most definitely is. Furthermore we thoroughly recommend adults participate alongside the children they are accompanying.
I am accompanying my children, do I have to buy a ticket for myself?
No, you only need to buy one if you are planning to participate in the climbing. If you plan just to watch you do not need a ticket.
How physically demanding are the activities?
Our climbing technique does require you to have a reasonable level of physical fitness. The majority of work is done with you legs but participants are required to be active and healthy.
I or my child has a disability or learning difficulties, are these activities suitable?
We are very keen to be as fully inclusive with our activity as we can.
Please contact the event organiser in advance through firstname.lastname@example.org or 0800 0556760 to discuss your situation.
How can we book this for a birthday party?
If you wish for your birthday party to be completely private then you should book all seven spaces in the hour slot, regardless of if you have less than seven people participating in that hour. If you wish for the party to last two or three hours book all of the slots in those consecutive hours. Groups should contain a maximum of multiples of seven, depending on the number of consecutive hours they have booked.
Can I take photos on the day?
Of course you can! We encourage you to share your best ones on our Facebook page too. If you sign our photo permission slip we may take photos of you or your children and put them on Facebook.
What if the weather is poor on the day?
We will only postpone the day in the event of high winds, thunder or lightening or extreme weather conditions. In such a case an alternative date will be offered. Those who are unable to make this date will be offered a full refund.
What are my transport/parking options getting to the event?
Onsite parking is available and free of charge.
Do I have to pay an entry fee to the site?
For non-National Trust members an additional entry fee applies. National Trust members enter the site under their membership.
Where can I contact the organiser with any questions?
Either email through email@example.com or phone on 0800 0556760. Please do not expect an immediate reply. It is likely our event organisers are onsite at your time of calling so please allow some time for them to respond to voicemails or emails.
Do I have to bring my printed ticket to the event?
You can save the confirmation email on your smart phone or tablet, if you do not have one of these then printed confirmation is required.
The name on the registration/ticket doesn't match the attendee. Is that okay?
That is fine. As long as you can quote the name of the individual who bought the ticket.
I'm struggling to complete payment, why is this?
Some buyers have experienced problems when booking on smartphones or tablets.
It could be possible that the online booking system has closed. It generally closes 90 minutes prior to the start of an event day.
The event may be full.
Do I have to pay with paypal?
Unfortunately we are unable to process advance bookings with anything other than paypal. It takes only minutes to set up and is extremely secure.
Can I get a refund once I have purchased my ticket?
Unfortunately once you have bought your ticket we cannot offer refunds unless we have cancelled or postponed the event. If you or your child has decided they no longer wish to do the activities we cannot offer any refund.
Can I change my ticket for another time or date?
This only possible if a) reasonable notice is given and b) an alternative time is available. We cannot guarantee that an alternative time is available.
What if I want to book a last minute slot?
Please contact the event organiser on 0800 0556760 . If the event is not sold out he/she may be able to take manual bookings over the phone.
The Great Big Tree Climbing Company
The Great Big Tree Climbing Co. brings an exciting, new, mobile form of outdoor adventure activity to anywhere in the UK. Since its creation in 2008 it has grown to become the largest provider of recreational tree climbing activities in the country. From its location in south Wiltshire, The Great Big Tree Climbing Co. has developed an impressive list of regional clients across almost all regions of the UK. Amongst these are a number of National Trust sites, county councils, country parks, luxury holiday providers and education providers. We are proud to have worked with several of the largest National Trust properties in the UK.
See www.bigtreeclimbing.co.uk for more info.