What does the course cover?

This course helps the learner to understand:

The underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

Who is it suitable for?

This qualification is designed for a wide range of learners who wish to gain an understanding in Customer Service for all types of industries.

What are the entry requirements?

There are no specific prior learning requirements for this qualification. However, you must be aged 19 years or above.

How is the qualification structured?

To be awarded the Level 2 Certificate in the Principles of Customer Service learners must achieve the following mandatory units:

Unit 1 - Principles of customer service and delivery

Unit 2 - Understand Customers

Unit 3 - Understand employer organisations

Unit 4 - Understand how to communicate with customers

Unit 5 - Understand how to handle customer information

Unit 6 - Understand how to resolve problems and deliver customer service to challenging customers

Unit 7 - Understand how to develop customer relationships

How is it assessed?

To be awarded the Level 2 Certificate in the Principles of Customer Service, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria for each unit. Grades are not awarded.

What related qualifications can you progress to?

If you are interested in progressing to further your study at the next level of vocational learning, the following qualifications are also available as a progression route:

Certificate in Principles of Team Leading

Certificate in Principles of Business Administration

How much does it cost?

This course is free to anyone over 19 years of age

Which type of job roles can you apply for on completion?

This qualification is designed for those that work in, or would like to work in, customer service work based roles. It will provide knowledge that may be applied to a wide range or jobs in various industries.

What next?

A member of the LSEC team will be contacting you on the telephone number that you have given us, or emailing you to ask you for this. You will receive contact between 10am and 5pm on 22/5/21 to take your enrolment details.

We look forward to meeting you!

We are also starting a new group on the 14th June with an enrolment day on the 7th June if you would prefer to apply for this.