labb Connect - The AI Evolution

labb Connect - The AI Evolution

By labb

Join us for a deep dive into the world of AI at labb Connect - The AI Evolution. Secure your spot today!

Date and time

Location

Het West-Indisch Huis

99 Herenmarkt 1013 EC Amsterdam Netherlands

Agenda

2:00 PM - 3:00 PM

Walk-In Welcome

3:00 PM - 3:05 PM

Welcome by Sean Richardson, CEO of labb

Sean Richardson is a seasoned technology and business leader with over two decades of experience driving digital transformation and innovation across industries. He helps organizations harness the po...

3:05 PM - 3:15 PM

Opening Remarks by Armando dos Santos Gomes, Director Enterprise Benelux, Pega

Armando leads Pega’s Enterprise Benelux efforts, orchestrating true business transformation across complex environments. With deep experience enabling organizations to simplify operations, drive inno...

3:15 PM - 3:35 PM

Keynote. 'Advertising Intelligence' by Tim Geenen, Co-founder & CEO of Rayn

Tim Geenen is CEO and co-founder of Rayn, a privacy-first AI company creating synthetic personas to enable scalable, compliant personalization. With a background spanning over 15 years in identity, a...

3:35 PM - 3:55 PM

Talk. Transforming Experiences with AI at Rabobank by Jatin Ramtri

Jatin is AI Solution Architect and at the forefront of Rabobank’s journey to embed AI into customer interactions. He designs solutions to make digital customer engagement more intelligent and seamles...

3:55 PM - 4:30 PM

Break

4:30 PM - 4:50 PM

Talk. The Future of Customer Service is Agentic by Frank Lodewijks, Pega

Frank brings expertise in solution consulting with a focus on elevating customer service operations. He’ll showcase Pega Agentic Customer Service, including a hands-on chance for attendees to try out...

4:50 PM - 5:10 PM

Talk. Transformation in the era of AI by Sonia vd Linden-Pugal, Booking.com

With over 20 years of global leadership experience across Cisco, Booking.com, and large-scale transformation programs, Sonia has built her career navigating complex change and empowering teams to del...

5:10 PM - 5:40 PM

Panel. w/ Ralph van de Rijt (Rabobank), Ricardo Cachucho (Pega) & more

Ask the AI experts Anything! ft. Sean Richardson (CEO at labb), Tim Geenen (Co-founder/CEO at Rayn), Ralph van de Rijt (Senior Tech Lead at Rabobank), Ricardo Cachucho (Global Sr. Manager AI Solution...

5:40 PM - 7:00 PM

Networking Drinks

Good to know

Highlights

  • 5 hours
  • In person

Highlights

  • 5 hours
  • In person

About this event

Science & Tech • High Tech

labb Connect returns to Amsterdam on October 30th!

Join us for an afternoon of inspiration, exclusive insights, and hands-on experiences. This is where we bring Pega experts, innovators, and business leaders come together to shape the future of intelligent enterprise.

Why you should be there 💡

  • See how AI is moving beyond automation to truly adaptive, autonomous systems.
  • Hear from Pega experts on Infinity ’25 and real-world leaders driving AI-powered transformation.
  • Join a live panel as we bust AI myths, tackle real challenges, and answer your toughest questions.
  • Connect with peers, solution experts, and industry leaders over networking drinks.


Get hands-on with Pega Agentic Customer Service at our interactive booths:

  • Be the Self-Service Agent > step into the role of a conversational AI, resolving workflows across chat, voice, and email.
  • Step into the Customer’s Shoes > experience next-gen service firsthand with the AI-powered Simulator.

✅ Walk away with practical ideas to accelerate your transformation.
✅ Discover how AI + Pega make your organization future-ready today.

Frequently asked questions

Organised by

labb

Followers

--

Events

--

Hosting

--

Free
Oct 30 · 14:00 GMT+1