Free

LCHIF - Defusing Conflict Training Course

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Location

Meggetland Sports Complex

Edinburgh

EH14 1AS

United Kingdom

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Description


Course Aim

This 1 day course aims to help staff to identify potential conflict situations and develop safe and effective strategies to manage these in the workplace.

Objectives

By the end of the course staff will be able to:

  • Describe what conflict is
  • Identify potential situations where conflict has or may occur
  • Identify the various stages of conflict
  • Identify their own instinctive behaviour traits in conflict situations
  • Explain how their behaviour will impact on conflict situations
  • Define what assertive behaviour is and is not
  • Choose the appropriate behaviour to defuse potential conflict situations
  • Choose the appropriate techniques to deal with conflict

Who should attend?

This course has been designed for both Leaders and Front Line staff

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Date and Time

Location

Meggetland Sports Complex

Edinburgh

EH14 1AS

United Kingdom

View Map

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