When leaders become more aware of the role of emotions in patient safety and maintaining individual and team wellbeing there is an opportunity to use this knowledge to build more supportive, safer healthcare environments.

This course explores models of emotional intelligence to help illustrate the benefits of recognising and managing your own emotions as a leader, and also how important emotions are in helping leaders influence and improve team motivation, effectiveness, problem solving and decision-making.

The association between toxic emotions and risk will be examined. Specifically, we explore:

the role of toxic emotion handlers in teams, and
the impact of toxic emotions within clinical interactions, and
how understanding and managing these can reduce risk.

The course includes a mix of content delivery and small/whole group discussion with delegates encouraged to share own experience and good practice across the areas covered.

This course has been accredited by The Federation of the Royal Colleges of Physicians of the UK for 3 CPD credits.

Other date available: Thursday 19th September 2024 (09:30 - 12:30)

Please read before booking:

You MUST have a webcam, speaker and microphone available on the device you intend use to access the training. This will ensure you are able to fully engage with the speaker/other delegates. This also allows our CPD verification process to be robust.
You MUST be able to access and fully participate in a Zoom meeting from whatever device you choose to use. Please cut and paste the following URL into your internet browser to access help on how to do this. The page includes the option to join a ‘test meeting’ from the device you intend to use. https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting
If you experience any technical difficulty when checking you can access Zoom it could be because your local IT support is blocking access. If this happens you might consider using your own mobile device instead – Zoom works well on tablets.

FAQs

How can I contact the organiser with any questions?

Please email risk@mddus.com if you need to know more before booking.

Please note:

Prior to the event delegates can request a transfer to a future or alternative course

MDDUS absorb the Eventbrite booking fee for this course (which is between £3 - £5)

Refunds can be requested in advance; however, Eventbrite will deduct the booking fee from any refund requested.

MDDUS is not liable for any costs incurred by delegates in relation to attendance at remote training courses. This includes if the course is cancelled or needs to be rescheduled.

What happens if we cannot access this event due to a technical issue?

Please ensure you have full access to Zoom before booking this course. If you experience technical difficulties accessing the course you can request a transfer to another course without incurring a fee.

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Leadership: Understanding emotions to reduce risk