£150 – £199

Learn how the Japanese deliver extraordinary Customer Experience

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Location

Milton Keynes

A hotel location to be confirmed

MK9 3ES

United Kingdom

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Refund Policy

Refunds up to 30 days before event

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  • Passionate about Extraordinary Customer Experience?
  • Do you and your service teams love fresh inspiration?
  • Want to learn how the world's #1 service culture does it?

Everybody who visits the country raves about the extraordinary Customer Service in Japan. But there's more to the way they deliver the whole extraordinary Customer Experience than that.

The way they do it is deliberate, consistent and methodical. And there is much more to it than just bowing at customers! So come and spend a morning learning:-

  1. All there is to know about OMOTENASHI service culture
  2. What its key ingredients, attitudes and behaviours are
  3. How to adapt their approach to use in U.K. settings



A ½ DAY WORKSHOP

The Japanese Customer Service Model

  • The Japanese cultural context
  • The extraordinary Customer Service in Japan revealed
  • "Omotenashi" - the buzzword, the culture and the definition
  • The other vital elements in the Japanese Service Model


Create an OMOTENASHI service culture

  • Understand why Japanese service culture is so effective
  • Adapting their most impactful service behaviours
  • Formal professionalism vs. informal friendliness. Both?
  • Japanese service process management approaches.


What you will leave with:

  1. A thorough understanding of Omotenashi culture, attitudes and behaviours
  2. A framework for thinking about creating the same extraordinary service culture here in U.K.
  3. An understanding of how Japanese apply their manufacturing management tools to the service sector
  4. Online access to a comprehensive list of links to documentation and further information
  5. A certificate of professional attendance



Who benefits from attending?

  • Professionals responsible for front line customer service
  • Hospitality/Retail managers and business owners
  • Learning, development and service training professionals
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Date and Time

Location

Milton Keynes

A hotel location to be confirmed

MK9 3ES

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

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