£168 – £240

LegalCX 2019 - South West & Wales

Event Information

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Location

Location

Celtic Manor

The Usk Valley

Newport

NP18 1HQ

United Kingdom

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Legal CX: Back to the Future

Celtic Manor, Newport, South Wales

Wednesday 16th October 2019, 9.00am - 4.45 pm

Join us for the second LegalCX event in the South West and Wales region which is taking place at the home of the 2010 Ryder Cup, the prestigious biennial golf match between the best golfers from Europe and the USA.

With extensive facilities and state of the art equipment, it is an inspiring venue and is therefore the perfect location for LegalCX: Back to the future.

This one-day conference has been created specifically for, and is focused on, regional law firms. Learn from some of the best speakers and experts in the UK about the importance of getting the client experience and the client journey right and learn what steps your law firm needs to take.

What will we be covering?

Building on the foundations covered in the first LegalCX event in Bristol in 2018, this year we will be focusing on the key challenges facing law firms in the future. The agenda will be structured to provide a strategic blueprint for law firms to take away and implement. Over the course of the day, through a mix of sessions and expert speakers, including interactive and Q&A sessions, we will cover:

  • Exploring how clients' needs and wants are changing.
  • Asking (and answering) the question: So, what changes do law firms need to make to meet clients' needs in the future?
  • Helping law firms understand the clients they want and how to get more of them e.g. the profitable ones that deliver work that you want to undertake.
  • Identifying and addressing the key things that law firms need to focus on in the areas of:
    - Processes;
    - People; and
    - Systems.
  • As is usual for all LegalCX events, you will leave with a personalised action plan tailored to your law firm.

Who is the event for?

The event is for all regional law firms and is particularly convenient for those firms based in the South West of England and South Wales. The conference will focus on the practical challenges, opportunities and issues facing regional law firms. Solutions will be provided, including real examples and case studies.
This event will be of value specifically for people in the following roles in law firms:

  • Marketers
  • Managing partners
  • Lawyers
  • HR
  • Operations
  • Finance
  • All people tasked with client journey / experience

What will you get from attending?

In addition to helping you understand what clients want and how you can deliver a great experience every time, this event will provide you with the know-how, skills and confidence to put in place a winning client experience programme in your regional law firm.

Where and when?

Conveniently located at the iconic Celtic Manor Resort in Newport, South Wales, this event is taking place on Wednesday 16th October, starting at 9.00am with registration and refreshments, followed by a comprehensive full programme.

Lunch and refreshments throughout the day will be provided, as will the opportunity to network with your peers and our expert speakers and sponsors. The day will wrap up at 4.45pm.

What will you leave with?

At the end of the day, not only will you be armed with a wealth of information, you will also leave with:

  • A specific action plan tailored to your firm (you will complete this throughout the day, with input from our speakers and experts). The action plan will include:
    • Steps you can quickly and easily take with little or no cost to improve your client journey; and
    • Specific Longer-term initiatives you can plan to define and implement.
  • A full pack of all the presentations, research and slides shared on the day.
  • A choice of a specific package of support that you will select at the end of the event.
  • CPD points. Due to the high-quality conference agenda and expert speakers, the conference has been CPD certified. All attendees will receive a CPD certificate following the event.

Agenda

The agenda will be confirmed shortly.

Why should I attend?

Aside from the reasons already provided, we thought it would be helpful for you to hear from some of the delegates and partners from the LegalCX East conference that took place in May. Please take a moment to watch this short video.

LegalCX Golf Day - Tuesday 15th October 2019

We are delighted to be hosting a Golf Day on Tuesday 15th October on the iconic Twenty Ten course, famous for the 2010 Ryder Cup 'clash' between the victorious European Team and the USA.

The LegalCX Golf Day 2019 will be a competition with prizes for the best individual and best team (teams of 4). On arrival you will receive a bacon roll and coffee or tea, followed by 18 holes of golf on the Twenty Ten course. The day will finish with a two course meal and presentations in the Twenty Ten clubhouse.

You can purchase individual places (and we will then join you up with other golfers to make up a team of four) or you can book a team of 4 people (select 4 tickets).

It's not often you get the chance to play on one of the top courses in the world so do take the opportunity to join us.

If you are attending the conference the following day, you may wish to book a room in the hotel. We have negotiated a special rate for our guests of just £100 plus VAT for a single room or £120.83 plus VAT for a twin/double room. Both rates include breakfast.

To book accommodation at the hotel please use the Block Booking Code FIN151019 on the Celtic Manor website booking form.

Please remember to book your conference ticket(s) as well.

Presented by:

insight6

Find Get Grow


Sponsored by:

LegalCX Sponsors

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Date and Time

Location

Celtic Manor

The Usk Valley

Newport

NP18 1HQ

United Kingdom

View Map

Refund Policy

No Refunds

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