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Level 2 Award in Conflict Management (RQF) Register your interest for FREE

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Blackpool Technology Management Centre Unit 16

Faraday way

Blackpool

FY2 0JW

United Kingdom

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Level 2 Award in Conflict Management (RQF)

Qualification Overview:

This regulated qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and who would like to gain more confidence in being able to deal with conflict situations.

Subjects covered include the role of communication, the assessment of risks in conflict situations and follow up practices after such events. The total qualification time (TQT) for this qualification is 16-hours and of this 11-hours is recommended as guided learning (GL).

Delivery model
To complete the Highfield Level 2 Award in Conflict Management (RQF), learners must complete the following:
• On-line Conflict Resolution (prior to face to face course)
• 1 full day classroom delivery

Entry requirements
To register for this qualification, learners are required to meet the following entry requirements:
• Must be aged 16 and over
• Completed on-line Conflict Resolution

Qualification Progression
Successful learners can complete a relevant apprenticeship or progress to other qualifications such as the Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF)

Learning Outcomes:
1. Know how communication can be used to solve problems and reduce the likelihood of conflict
2. Know the factors that influence human responses in conflict situations
3. Know how to assess and reduce risks in conflict situations
4. Know how to communicate effectively and de-escalate conflict in emotive situations
5. Know good practice to follow after conflict situations
6. Practical breakaway techniques

Price per person (minimum 6) £75.00

For more information please REGISTER your interest or contact

Create Care Training on Tel: 01253 596645 or Emal: info@createcaretraining.co.uk

www.createcaretraining.co.uk


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Location

Blackpool Technology Management Centre Unit 16

Faraday way

Blackpool

FY2 0JW

United Kingdom

View Map

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