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Level 2 Certificate in Principles of Customer Service
Thu, 20 Apr 2017, 09:30 – Thu, 18 May 2017, 16:00 BST
This qualification aims to provide individuals either new or looking to expand on their existing customer service knowledge, with the knowledge and identification of what makes good customer service and how their organisations can create customer satisfaction and experiences, and what they as individuals can do to support this. This qualification also provides an introduction to the legislation, policies and procedures relevant to customer service.
Who is this qualification suitable for?
This qualification is suitable for either those already working in customer service or those new to the customer service industry.
Benefits of this qualification
For organisations this qualification will provide your staff with the knowledge and practical skills they need to give excellent customer service to all your customers, partners and stakeholders. To individuals this qualification could both help you within your current role, in addition to providing you with a universally recognised qualification across the services sector to help with your career development.
This qualification consists of the following three mandatory units:
Understanding the organisation
Prepare to deliver excellent customer service
Communication in the customer service role
This course will be delivered over the following 5 intensive delivery days. Each day will start at 10.00am and finish at 4.00pm, with all lunch and refreshments provided throughout the day.
- 20th Apr
- 26th Apr
- 4th May
- 11th May
- 18th May