Level 2 Certificate in Working with Customers in Health and Social Care

The Level 2 Certificate in Working with Customers in Health and Social Care is a comprehensive professional qualification designed to enhance communication, empathy, and service delivery in healthcare environments. This course focuses on customer service excellence for patients, families, and colleagues within hospitals, clinics, care homes, and community care settings. Learners gain practical knowledge of how to handle patient interactions, manage administrative tasks, and deliver compassionate care that meets professional standards.

Through this qualification, participants build critical customer service skills in health and social care, learning how to effectively manage patient expectations and maintain professionalism. The course integrates both theoretical and practical approaches, providing the confidence and capability to support customers in any healthcare context.

Learning Outcomes

1. Demonstrate effective communication and interpersonal skills in health settings.
2. Understand how to maintain professionalism when serving patients and families.
3. Apply customer service principles to enhance patient satisfaction and care.
4. Manage administrative responsibilities within healthcare customer service roles.
5. Respond confidently to patient concerns and challenging situations.
6. Collaborate effectively with colleagues to support service excellence.

Course Modules

1. Introduction to Patient Customer Service – Understand the foundations of customer interaction in healthcare.
2. Effective Patient Customer Service Training – Learn how to communicate clearly and compassionately with patients.
3. Areas of Patient Customer Service – Explore various aspects of customer care within clinical environments.
4. Customer Service Operative Skills – Build core competencies required to perform customer-focused tasks efficiently.
5. Organising Schedules – Learn scheduling and time management essential for healthcare operations.
6. Medical Jargon and Terminology – Understand healthcare-specific language to improve communication accuracy.
7. Effective Filing Systems in Medical Offices – Master documentation and record-keeping practices.
8. Patient Customer Service Soft Skills – Develop empathy, listening, and problem-solving abilities.
9. What Customer Service Is to Different Medical Professionals – Identify how service expectations vary across healthcare roles.
10. Providing Customer Service and Support to Colleagues – Strengthen teamwork and professional collaboration.
11. Handling Difficult Customers – Learn strategies for managing challenging or emotional patient situations.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.