Level 2 Conflict Management

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The Level 2 Conflict Management course provides a clear understanding of conflict dynamics and effective strategies to handle disputes constructively. This course explores the causes of conflict and practical ways to resolve it through improved communication, negotiation, and problem-solving. Participants learn how to identify different types of conflict, assess situations objectively, and apply suitable conflict management techniques to create positive outcomes. This course is ideal for those who want to build confidence in handling disagreements calmly and professionally.

Through exploring key principles and frameworks, you will gain the ability to defuse tension and encourage collaboration in various settings. The course also highlights the importance of emotional intelligence and active listening in managing conflict. Whether working in a team or leading others, this course equips you with essential skills to reduce conflict and promote a harmonious environment. It’s a valuable resource for anyone aiming to improve workplace relationships or personal interactions.

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Learning Outcomes:

• Understand the causes and types of conflict in various situations.
• Apply effective communication techniques to manage and resolve conflict.
• Use negotiation skills to reach mutually acceptable agreements.
• Recognise emotional triggers and maintain professionalism under pressure.
• Develop strategies to prevent conflict escalation and promote teamwork.

Who is this course for?

• Employees seeking to handle workplace disagreements with confidence.
• Managers wanting to improve team dynamics and resolve disputes.
• HR professionals responsible for conflict resolution policies.
• Customer service staff aiming to manage difficult interactions calmly.
• Individuals interested in enhancing communication and negotiation skills.

Career Path:

• Conflict Resolution Specialist – Average UK salary: £33,000
• Human Resources Officer – Average UK salary: £28,000
• Employee Relations Advisor – Average UK salary: £30,000
• Customer Service Manager – Average UK salary: £32,000
• Mediator – Average UK salary: £34,000
• Training and Development Officer – Average UK salary: £29,000