Level 2 Diploma in Customer Service Online Training

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

The Level 2 Diploma in Customer Service equips learners with essential skills for exceptional customer support. This course provides a deep understanding of professional customer service principles, techniques, and strategies applicable across industries worldwide. Learners will explore practical methods to deliver high-quality service, communicate effectively, and handle challenging situations with confidence. Through interactive modules, students gain knowledge about identifying customer needs, resolving complaints, and generating repeat business. The program emphasizes both in-person and digital customer service approaches, including telephone and electronic communication, ensuring participants can thrive in a modern, fast-paced environment.

This diploma is ideal for individuals aiming to enhance their customer service skills, pursue career advancement, or achieve recognized professional qualifications. Students will leave with the ability to deliver excellent service consistently, understand customer behavior, and support business growth. By the end of the course, learners will be confident in handling diverse customer interactions while applying best practices across multiple channels.

Learning Outcomes

1. Demonstrate professional customer service skills across multiple communication channels.
2. Identify and address customer needs efficiently and effectively each time.
3. Apply techniques to generate repeat business and enhance customer loyalty.
4. Handle challenging customer situations with confidence and professionalism consistently.
5. Deliver exceptional in-person, telephone, and electronic customer service experiences.
6. Understand escalation procedures to maintain high-quality service standards globally

Course Link: Level 2 Diploma in Customer Service

Course Curriculum

Module One: Who We Are and What We Do- Understand the organization, its mission, values, and customer service role.

Module Two: Establishing Your Attitude- Develop positive, professional, and proactive customer service attitudes effectively.

Module Three: Identifying and Addressing Customer Needs- Learn to recognize customer requirements and deliver tailored solutions consistently.

Module Four: Generating Return Business- Apply strategies to encourage loyalty and repeat business from customers.

Module Five: In-Person Customer Service- Master face-to-face communication and engagement for excellent customer experiences.

Module Six: Giving Customer Service over the Phone- Handle calls professionally and efficiently with clear communication skills.

Module Seven: Providing Electronic Customer Service- Manage emails, live chats, and digital platforms for seamless support.

Module Eight: Recovering Difficult Customers- Resolve complaints and turn dissatisfied customers into satisfied ones successfully.

Module Nine: Understanding When to Escalate- Identify situations requiring escalation to maintain service quality standards.

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Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.