Level 2&3 Diploma in Customer Service, RetailOperations & B2B Online Course

The Level 2 & 3 Diploma in Customer Service, KYC, CDD, CRM, Retail Operations & B2B Business Online Course is designed to provide learners with the knowledge, skills, and strategies required to succeed in customer-focused industries. This comprehensive program covers customer service foundations, complaint handling, communication skills, and relationship management while integrating essential compliance knowledge such as KYC (Know Your Customer) and CDD (Customer Due Diligence). Learners also gain practical expertise in CRM systems, retail operations, and B2B business practices, making this diploma highly versatile and career-oriented.

By completing this qualification, learners will develop the ability to handle customer interactions professionally, manage relationships effectively, and strengthen compliance with regulatory requirements. The program emphasizes practical training in managing customer expectations, solving problems over the phone, and building strong communication channels. This global online course equips participants to work across sectors including retail, finance, business-to-business, and corporate services.

The Level 2 & 3 Diploma in Customer Service, KYC, CDD, CRM, Retail Operations & B2B Business prepares learners for dynamic careers in customer service, compliance, and business operations. With a globally recognized certification, participants can enhance employability and pursue opportunities in client-facing, compliance, or operational roles worldwide.

Learning Outcomes

1. Understand principles of customer service and business relationship management.
2. Apply KYC and CDD practices to ensure compliance requirements.
3. Use CRM systems to enhance client engagement and satisfaction.
4. Communicate effectively with customers across diverse service environments.
5. Manage retail operations and support B2B business processes efficiently.
6. Handle customer complaints professionally to improve loyalty and trust.

Additional Free Courses

• Course 01: CRM – Customer Relationship Management
• Course 02: PR: Public Relations
• Course 03: Communication Skills
• Course 04: Negotiation Skills
• Course 05: Conflict Management
• Course 06: Call Centre Training
• Course 07: Stress Management
• Course 08: B2B Business Development
• Course 09: Retail Customer Service - Level 3
• Course 10: Customer Due Diligence (CDD)
• Course 11: Know Your Customer (KYC)

Course Curriculum

• Module 01: Introduction to Customer Service
• Module 02: Characteristics of Good Customer Service
• Module 03: Customer Relationship Management
• Module 04: Communicate with Customers
• Module 05: Handling Customer Complaints
• Module 06: Problem-Solving Over Phone
• Module 07: Improving Customer Service

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.