Question 1

Is this a live course?

Accepted Answer

No, all our courses are fully online and self-paced. You can study anytime, anywhere, based on your own schedule.

Question 2

How do I access my course?

Accepted Answer

Once you enrol, your course access will be activated within 48 hours. You'll receive an email with your login credentials and instructions.

Question 3

How long does the course take to complete?

Accepted Answer

As this is a self-paced course, you can complete it at your own speed—there are no deadlines.

Question 4

Will I receive a certificate?

Accepted Answer

Yes, upon successful completion, you’ll receive both a digital and a hard copy certificate. Please note: hard copy delivery fees apply—£3.99 (CA) and £10 (international).

Question 5

Can I revisit the course material after finishing it?

Accepted Answer

Absolutely. You’ll have lifetime access to all your course content, so you can return to it whenever you like.

Question 6

Is the course beginner-friendly?

Accepted Answer

Yes, our courses are designed to be accessible for beginners. No previous experience or qualifications are necessary.

Question 7

What kind of support is available during the course?

Accepted Answer

We offer 24/7 learner support. Our team is here to assist you with any questions or technical issues.

Question 8

Do I need any special software or equipment?

Accepted Answer

No special equipment is needed. All you need is a device such as a smartphone, tablet, or computer with internet access.

Level 2&3 Diploma in Customer Service, RetailOperations & B2B Online Course