Sales Ended

Leveraging Gamification & Contact Centre Solutions to Drive Agent Engagemen...

Event Information

Share this event

Date and Time

Location

Location

InterContinental Dublin

4 Simmonscourt Road

D04 A9K8 Dublin 4

Ireland

View Map

Event description

Description

Leveraging Gamification & Contact Centre Solutions to Drive Agent Engagement and Performance

Time:
Registration 15:30 to 16:00
Event 16:00 to 18:00

Location: InterContinental Dublin, 4 Simmonscourt Road, Dublin D04 A9K8

Cost: Free

Gamification has become a significant component in the call centre technology ecosystem for improving agent satisfaction, productivity, compliance and performance. Leveraging gamification with outputs from the contact centre platform to drive desired behaviour among agents and team requires finding the right incentives to measure, monitor and promote the KPIs that are vital to success.

Join us for this free seminar on Thursday 21st June at 14:00 as contact centre gamification expert, Brett Brosseau of Noble Gamification shares his approach to using Contact Centre Solution data to leverage with gamification software to achieve the desired results. The seminar will be followed by a networking BBQ.

At this seminar, you will learn:

  • How to use gamification strategies to align your business objectives with agent activity.

  • Methods used to create equity across disparate groups of agents

  • How to engage the agents to self-evaluate behaviours

  • How to motivate across the generational spectrum of employees

  • Methods to hold Supervisors accountable and highly engaged


Presented by: VP of Noble Gaming Solutions Brett Brosseau in conjunction with CCMA Ireland



Frequently Asked Questions

Who should attend?

Any contact centre manager, head of operations, head of customer service/experience or IT manager looking to improve their contact centre productivity whilst retaining the brightest agents.

Where can I contact the organiser with any questions?

The organiser is Sian Ciabattoni, Marketing Director of Noble Systems, her email address is sciabattoni@noblesystems.com and phone number is 0161 772 7117.

Is my registration/ticket transferrable?

Yes, please email sciabattoni@noblesystems.com with the alternative name and job title.

Do I have to bring my printed ticket to the event?

No, but please be prepared to show your e-ticket if requested.

What is the dress code?

The dress code is business casual.

How many people can attend from my company?

As places at the event are limited, Noble Systems will allow a maximum of four people per organisation. We reserve the right to cancel delegates if oversubscribed (48 hours notice will be given).


Do you have questions about Noble Gamification? Contact Noble Systems

Date and Time

Location

InterContinental Dublin

4 Simmonscourt Road

D04 A9K8 Dublin 4

Ireland

View Map

Save This Event

Event Saved